PARIS | MUMBAI, December 8, 2023: For the 5th consecutive year, Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) ranks first in customer satisfaction in France in the Whitelane Research 2023 “IT Sourcing Study", in collaboration with Timspirit. This is the largest independent survey carried out in France among 200 business managers, customers of IT service providers, covering 600 IT outsourcing contracts and 700 cloud service contracts. . Whitelane Research is an independent organization that conducts in-depth research into information technology procurement policies in Europe and organizes events across the continent. In addition to publishing its annual report Europe-wide, Whitelane Research also publishes country-specific reports throughout the year.
N°1 ON THE QUALITY OF SERVICES AND THE COMPETITIVENESS OF SERVICES:
With a general satisfaction score of 84% (+3% vs. 2021), TCS France consolidates its leadership with a score 12% higher than the average of companies in the sector and a lead of + 6% compared to the second ranked organization.
TCS France ranks 1st on 2 criteria : the service delivery quality with 87% of satisfied customers, i.e. +11% vs. the average satisfaction score, and on price level with a satisfaction rate of 80%, +15% vs. the average.
This leadership also reflects TCS's excellent results on other performance indicators in the study: Its account management (87%, + 11% vs. average), innovation and ability to drive transformation (79%, + 15% vs. the average) and the use of sustainable technologies (78%, +13% vs. the average).
N°1 IN DIGITAL TRANSFORMATION, CLOUD, APPLICATION SERVICES AND WORKPLACE SERVICES:
Another reason for pride: TCS France ranks 1st in 4 of the 5 areas of activity selected by Whitelane Research:
- Digital Transformation: 86% or +15% vs. the average satisfaction score,
- Application Services: 85%, + 12% vs. the average satisfaction score,
- Cloud and Infrastructure Services: 79%, +7% vs. the average satisfaction score,
- Workplace Services: 90%, + 14% vs. the average satisfaction score.
“We are delighted to be ranked number one in customer satisfaction by our French customers for the 5th consecutive year. For over three decades, TCS has been partnering with many esteemed French organizations on their transformative journeys, contributing to their growth and helping them realize their visionary goals. Our enduring collaboration has been built on a foundation of innovation, customer-centricity, continued investment in local talent, and a deep understanding of the unique challenges and opportunities within the French market. We remain committed to fostering success and driving transformational impact for our French clients and this achievement reaffirms our position as their trusted partner.” declares Rammohan Gourneni, Managing Director of TCS France.
Tata Consultancy Services holds the top position in in France for the fifth consecutive year, demonstrating the consistency of its commitment to its French clients” declares Jef Loos, head of procurement at Whitelane Research. “Maintaining such a high customer satisfaction rate year after year and in a rapidly evolving technological context shows the technical capabilities, the flexibility and customer centricity that TCS teams can do, whether in terms of digital transformation, application services, Cloud or workplace”.
THE PRIORITIES OF IT MANAGERS FOR THE NEXT 2 YEARS:
63% of respondents plan to outsource more or at least maintain their current level. According to the Whitelane Research 2023 study, their main motivations remain “cost reduction” (56%), “refocusing on their core business” (45%), “improving the quality of service” (40% ) and “better access to resources and talents” (32%). The services most concerned are finance, the manufacturing industry of chemicals, consumer goods and pharmaceutical products and finally public services.
The study also takes stock of the priorities of French customers, their 5 main areas of investment will concern strengthening security, resilience and/or cyber defense, automation of business processes, cost reduction, migration of business applications to the cloud and finally the development or acquisition of solutions & services to get the best from Big Data
ABOUT TATA CONSULTANCY SERVICES (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India’s largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS’ proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as te MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, with www.tcs.com
Present in France since 1992, TCS now supports more than 80 large French companies in their growth and transformation paths, including 18 CAC40 companies (Alcatel-Lucent, BNPP, Engie, Sodexo, Société Générale, Total, etc.). In recent years, TCS has made significant investments in France and has opened 3 service centers («delivery centers») in France (Paris-Suresnes, Lille and Poitiers). These sustainable investments demonstrate TCS’s ongoing commitment to France and its desire to support the main players in the French economy by offering them local support and access to TCS’s global expertise. TCS has been recognized as one of the best employers in Europe and France by the Top Employers Institute for the eleventh consecutive year.
TCS Media contacts :
Ariane Laval et Marceau Barbedette
Email : tcs_fr@ogilvy.com
Tel : 06 10 70 51 60 / 06 01 16 08 94
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