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Hitech / white paper
Vijay Muttur
Head, Enterprise Transformation Group, HiTech business unit, TCS
Suhas J
Managing Partner, Enterprise Transformation Group, HiTech business unit, TCS
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Digital transformation in the CPE industry is not new. High tech companies have found themselves at the forefront of the DX game in many scenarios. In the Business 4.0TM era, CPE enterprises are using data-driven insights to restructure KPIs in the new digital era. Industry 4.0 data-driven insights are fueled by deploying the renewed KPIs across business functions, but primarily in the areas of customer experience (CX), supply chain (SC), finance, and human resources (HR). The success of digital transformation in the CPE industry will be highly influenced by the following:
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