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Tata Motors Limited (TML) wanted to modernize its accounts payable process, particularly in managing service invoices.
Fragmented systems and a fully manual service entry sheet (SES) creation process resulted in delays, increased vendor escalations, and reduced stakeholder satisfaction.
To address these operational inefficiencies, TML Business Services Limited (TMLBSL) partnered with TCS to transform and streamline the invoice management workflow. Leveraging an AI-ML powered vendor portal, TCS automated key processes, enabling faster invoice processing, real-time status visibility, and seamless vendor management. This digital transformation not only optimized business processes, driving cost savings but also strengthened TML’s supplier relationships.
process monitoring
on-time processing
reduction in average handling time
FTE reduction
reduction in vendor queries
Challenge
TML sought to boost operational efficiency, improve vendor relationships, and enhance overall business performance.
To that end, the auto major needed to streamline vendor payments and invoice processing, which required the company to address the following concerns:
To address these challenges, TCS proposed and successfully implemented the SEVA Portal, powered by TCS Cognix™ - an AI-ML-driven platform.
The solution was designed to enhance day-to-day business operations efficiency, streamline workflows, and foster transparency in finance processes. The key steps included:
Swipe LeftSwipe RightTransforming financial operations has always been a top priority for us at TML. TCS has been a true innovation partner, in reshaping our operations and driving measurable efficiency through their agile approach coupled with AI driven data and insights.
Ajay Wadhwa
CEO, TML Business Services Limited
The implementation delivered transformative results for Tata Motors Limited, significantly improving the company’s financial processes.
By leveraging automation and real-time visibility, TML achieved measurable improvements across multiple facets of its operations, reinforcing its commitment to innovation and excellence in process management.
Key benefits included: