Vodacom Sharpens Revenue Assurance Capability

Products and platforms

Challenge

Vodacom needed a structured revenue assurance program for its new product portfolio.

Vodacom wanted to capture a larger market share across south and central African countries by expanding a range of customized enterprise offerings. Lacking defined KPIs for assessing revenue leakage, the company struggled to manage its long revenue chains. Most billing and provisioning processes were manual. There was no established governance framework and the billing team would often activate services without updating the CRM’s contract module. These were also not integrated with the activation platform – leading to service status and other attribute mismatches across systems – causing order fallouts and poor CX.

Solution

TCS empowers Vodacom with its HOBS Integrated Revenue Assurance solution.

TCS stepped in to transform Vodacom’s existing revenue assurance program for a fixed line environment.

After analyzing the telecom major’s revenue chain, TCS discovered revenue leakage sources and automated the process for measuring how much revenue they were losing using defined control points deployed across the order-to-cash process.

TCS also deployed its HOBS Integrated Revenue Assurance solution – an analytics-led, best-in-class platform with multidimensional reporting capabilities. With this solution in place, Vodacom’s enterprise business unit could execute four-way reconciliations on several input streams including the CRM, activation, provisioning, and billing systems. This helped the company correlate the latest bill file from the Commercial Finance team with status updates from the Provisioning unit, enabling it to resolve billing issues and recover outstanding revenue. Moreover, the solution was configured to reconcile the master product code tagging list with the CRM and billing system records on a monthly basis for highlighting discrepancies.

”With TCS HOBS Revenue Assurance, Vodacom will be able to take a step forward in the right direction.”

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Global knowledge. Local support

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Global knowledge. Local support

Vodacom Sharpens Revenue Assurance Capability

Products and platforms

Challenge

Vodacom needed a structured revenue assurance program for its new product portfolio.

Solution

TCS empowers Vodacom with its HOBS Integrated Revenue Assurance solution.

Veran Kathan, CFO

Create engineered experiences

Find out more

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Global knowledge. Local support

Products and platforms

Challenge

Vodacom needed a structured revenue assurance program for its new product portfolio.

Solution

TCS empowers Vodacom with its HOBS Integrated Revenue Assurance solution.

Veran Kathan, CFO

Related reading

Create engineered experiences

Find out more

Accessibility Adjustments