Vodacom Sharpens Revenue Assurance Capability
TCS HOBS Integrated Revenue Assurance helps the telecom major control revenue leakage
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
Whether it’s running a marathon or helping businesses thrive in applying new technology innovations at scale, we understand what it takes to keep pushing the limits of what’s possible.
Through studies, reports and points of view, we deliver forward-looking, practical insights on key issues at the intersection of business and tech.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
TCS HOBS / Case Study
TCS HOBS Integrated Revenue Assurance helps the telecom major control revenue leakage
You have these already downloaded
We have sent you a copy of the report to your email again.
Vodacom wanted to capture a larger market share across south and central African countries by expanding a range of customized enterprise offerings. Lacking defined KPIs for assessing revenue leakage, the company struggled to manage its long revenue chains. Most billing and provisioning processes were manual. There was no established governance framework and the billing team would often activate services without updating the CRM’s contract module. These were also not integrated with the activation platform – leading to service status and other attribute mismatches across systems – causing order fallouts and poor CX.
TCS stepped in to transform Vodacom’s existing revenue assurance program for a fixed line environment.
After analyzing the telecom major’s revenue chain, TCS discovered revenue leakage sources and automated the process for measuring how much revenue they were losing using defined control points deployed across the order-to-cash process.
TCS also deployed its HOBS Integrated Revenue Assurance solution – an analytics-led, best-in-class platform with multidimensional reporting capabilities. With this solution in place, Vodacom’s enterprise business unit could execute four-way reconciliations on several input streams including the CRM, activation, provisioning, and billing systems. This helped the company correlate the latest bill file from the Commercial Finance team with status updates from the Provisioning unit, enabling it to resolve billing issues and recover outstanding revenue. Moreover, the solution was configured to reconcile the master product code tagging list with the CRM and billing system records on a monthly basis for highlighting discrepancies.
”With TCS HOBS Revenue Assurance, Vodacom will be able to take a step forward in the right direction.”
Community Fibre Redefines Customer Experience with TCS HOBS™
TCS HOBS™ Unified Catalog: Reimagining Product Lifecycle Management
Can LLMs Help Improve Network Operations?
TCS HOBS™ Digital Network Operations
Let’s collaborate to improve stakeholder experiences in your subscription business.
Talk to our experts