Bridging the gap: Consumerization of Telco Enterprise Services

TCS HOBS™ Webinar with Community Fibre

Today's enterprise customers don't just want connectivity. They demand agile, experience-led services that help them gain a competitive edge. For communications service providers (CSPs), this means rethinking how enterprise services are designed, delivered, and monetized.

Historically, CSPs have leaned on architecture prioritizing performance and scalability over customer experience. However, in an age of consumerization, these legacy models no longer serve the purpose.

To explore this topic further, we at TCS HOBS hosted an exclusive session on "Bridging the gap: Consumerization of enterprise services" in partnership with Community Fibre.

Speakers

Chris Williams, CIO, Community Fibre
Niren Moharir, Global Head, TCS HOBS
Grant Mussell, Sales Director, TCS HOBS

Key highlights from the discussion include:

Telcos as experience orchestrators: Becoming an experience orchestrator requires a broader lens. Customer experience is only one piece. Telcos must also design for partner experience, employee experience, and internal agility.

AI enables the shift: AI can unlock simplification in customer journeys, service delivery, and business decision-making.

Moving beyond connectivity: A scalable platform, flexible product catalog, and the ability to launch and iterate quickly will open doors to bundled services and broader partnerships.

Transformation is more than just IT: The most successful programs have a tightly aligned vision, strategy, and execution.

Consumerization of enterprise IT: Enterprise clients expect a seamless experience, meaning telcos must reimagine how they operate. The key is not just simplified user journeys, but a complete rethinking of telco portfolios, from product-centric to purpose-driven offerings.

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Bridging the gap: Consumerization of enterprise services

TCS HOBS™ Webinar with Community Fibre

Speakers

More about TCS HOBS™

Create engineered experiences

Where adaptability meets advantage

We deliver excellence and create value for customers and communities.

Discover why customers choose TCS

Upcoming events

Recent recognitions

Want to be a global change-maker? Join our team.

Find the latest news about TCS

Recent News

Global knowledge. Local support

TCS HOBS™ Webinar with Community Fibre

Speakers

More about TCS HOBS™

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