Challenge

Fragmented, manual processes led to inefficiencies, limited insights and poor user experience.

Globe Telecom relied on SAP ERP to manage various core business functions, including finance and accounting, procurement, sales and distribution, among others. As the business grew, processes became siloed and inefficient, requiring significant manual intervention for processing transactions and generating reports. Those process inefficiencies caused unavailability of actionable insights, resulting in unnecessary delays in decision making and affecting the overall user experience and productivity. The telco decided to implement a next generation ERP solution that would enable seamless business operations and transform the work experience.

Solution

Improved efficiency and enhanced customer experience while supporting changing business needs

TCS worked with Globe Telecom’s leaders and SMEs to shape the S/4HANA transformation roadmap in three phases. We started with a single-step system conversion and advanced to the optimization phase. Our advisory services helped standardize, simplify, integrate, automate, and optimize Globe Telecom’s six critical business processes. These were inventory management, order to cash, record to report, treasury, management reporting, budget control, monitoring and reporting. We further strengthened their business processes by leveraging our domain expertise and standard SAP S/4HANA solutions. We developed a client-centric solution for inventory reporting, augmenting decision making with real-time insights, while enhancing user experience.

Our proprietary transformation delivery methodology, proven tools for impact assessment and accelerators that functioned throughout the engagement, ensured faster time-to-market and business continuity. We also ensured a smooth, accident-free delivery and excellent post go-live support.

Benefits

Accelerating financial transactions and enhancing organizational productivity

With SAP S/4HANA, Globe Telecom was able to boost system performance, driving faster and accurate financial transactions and closing of books, along with significant improvements in management reporting.