TCS CrystallusTM for Oracle EPM Cloud Expense Report Assistant
Assisting users by offering intuitive chatbot responses to expense reimbursement policy queries.
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Enterprise Solutions
Accelerate Enterprise Digital Transformation for Sustainable Change
Highlights
- Complex and voluminous expense policy documents can often overwhelm employees and lead to inadvertent expense report errors and an increased reliance on an external support teams for clarification.
- TCS Crystallus™ for Oracle EPM Cloud Expense Report Assistant is a pre-configured, intelligent expense reporting assistant capable of interpreting and comprehending an organizations’ expense reimbursement and policy documents
- The expense report chatbot eliminates the need for manual scanning of large policy documents by delivering accurate, real-time responses to reimbursement related queries.
In this article
Overview
Eliminating the need for manual expense policy interpretation
Reimbursements represent a significant expense category for most organizations and the organization’s reimbursement policy serves as a critical guide for employees preparing their claims. However, when employees are required to manually sift through lengthy and complex policy documents, it often leads to errors, compliance risks, and over-reliance on support teams for queries around documentation requirements. These manual, error-prone processes not only reduce employee efficiency but also introduce audit bottlenecks–creating a costly barrier to operational excellence.
Solution
Enhancing employee experience with an intelligent, integrated AI-powered chatbot assistant on TCS Crystallus™ for Oracle Cloud
The chatbot assistant offers a powerful AI-driven solution to transform how employees engage with expense policy documents. Deeply embedded within Oracle Fusion Applications, TCS Crystallus™ chatbot delivers an intuitive conversational interface that responds instantly to user questions with accurate, policy-aware guidance.
Backed by Oracle Infrastructure Cloud’s GenAI Agent capabilities and Oracle Digital Assistant technology, the chatbot agent understands natural language, interprets complex policies, and offers contextual responses tailored to each user’s needs. It supports enterprise-level scalability, multi-language processing, and utilizes a secure, high performance Oracle architecture. The result is an intelligent, proactive, and frictionless employee experience.
Benefits
Transform compliance into a competitive advantage
TCS Crystallus™ Expense Report Assistant on Oracle Cloud delivers intelligent, real-time guidance to simplify expense reporting while enhancing accuracy, productivity, and employee experience across the enterprise.
- Enhances accuracy by 30%: Provides instant access to policy reference and ensures correct expense classifications, reducing submission errors.
- Delivers prompt eligibility feedback: Offers real-time validation of expenses again policy requirements, improving compliance and decision-making.
- Boosts engagement and productivity: Increases employee efficiency and satisfaction by 30% through timely support and reduced friction.
- Reduces support overhead: Automates routine queries, freeing HR and finance teams to focus on strategic tasks.
- Scales seamlessly: Built on Oracle’s secure, enterprise-grade cloud infrastructure to support high user volumes with resilience.
- Advances digital transformation: Combines advanced language processing with intelligent automation to drive transparency, agility, and smarter operations.
- Accelerated Processing: Embedded in Oracle Fusion Applications to streamline workflows and shorten reimbursement cycles.
The TCS Advantage
TCS offers expertise in integrating OCI GenAI Agents with Fusion Applications
With decades of Oracle expertise, our organization brings deep knowledge in deploying and integrating OCI GenAI agents within Fusion Applications to deliver intelligent, future-ready solutions tailored to your business needs.
Leverage 30+ years of Oracle Partnership: Proven experience with Oracle solutions tailored to both industry and business processes.
Access domain-rich, preconfigured assets: Gain vast industry domain expertise with the best-in-class TCS CrystallusTM services built on Oracle Cloud.
Accelerate time-to-market: Accelerate a path towards business process transformation and technology integration with seamless integration and faster ROI