TCS-Lufthansa Group Partnership: A Decade of Customer Centricity

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HIGHLIGHTS

Over the past decade, TCS has established and pioneered quality assurance processes for the Lufthansa Group, playing a key role in their customer-focused digitalization programs.
Backed by deep domain expertise and technological excellence, TCS is working with the airline to deliver products of the highest quality.
TCS has collaborated with more than 10 business units within the Lufthansa Group, a partnership that has delivered more than 100 projects. TCS has also helped Lufthansa achieve over a million euros in cost savings through automation.

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TCS and Lufthansa: A decade of customer-centric partnership

TCS has played a key role in Lufthansa’s customer-focused digitalization programs.

TCS has been instrumental in the Lufthansa Group’s transformation into a world-leading airline with digital capabilities.

Since 2015, TCS has been a key partner in Lufthansa Group’s journey to deliver the highest quality products to its customers. Through various digital programs and initiatives, TCS has played a crucial role in shaping Lufthansa’s commitment to excellence.

TCS has laid a strong foundation for structured testing within the Lufthansa Group. With its deep experience in the airline domain and extensive knowledge of assurance, TCS has been providing expert consultation on test strategy and processes. This collaboration has consistently driven success, helping Lufthansa Group maintain its high standards of quality and reliability.

TCS has taken complete ownership of quality assurance processes for multiple Lufthansa Group products, including test planning, designing, and execution for complex systems. To further strengthen their collaboration, TCS also established a dedicated center of excellence (CoE) for test data analysis, automation, and test management. The CoE has been pivotal in enabling various projects achieve product delivery with the highest quality.

The TCS team has been instrumental in conducting different types of testing, including functional, non-functional, end-to-end business process, and user acceptance testing.

The team has demonstrated its expertise by embracing an agile approach and fostering innovation, with a strong focus on continuous improvement. The team enhanced quality through the strategic use of automation and artificial intelligence (AI).

Lufthansa Group’s journey of transformation and commitment to customer centricity continues to thrive, supported by their trusted and committed partnership with TCS.

Over 10 business units served within the Lufthansa Group
More than 1 million euros in cost savings through automation
Over 100 projects delivered
Regression automation quotient of > 80%
Reduced cycle time by 80%, enabling reduced time to market
Prevented bug leakage to production with daily regression

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

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TCS works hand in hand with world-leading investors.

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

TCS and Lufthansa: A decade of customer-centric partnership

Industry

HIGHLIGHTS

TCS and Lufthansa: A decade of customer-centric partnership

TCS has played a key role in Lufthansa’s customer-focused digitalization programs.

Transformation starts here

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