Challenge

Airline operations are complex, siloed, manually driven and lacking collaboration. This leads to the absence of a holistic view and suboptimal decisions causing inefficiencies, heavy costs and customer dissatisfaction. With fast evolving business priorities, operation models and traveler expectations, airlines are well positioned to play a crucial role in shaping nimble digital aviation ecosystems. These ecosystems must foster improved collaboration and interoperability ensuring efficient operations and enriched customer experience in the industry.

TCS Solution

TCS TCS Aviana™, an AI/ML based aviation solution suite, enables connected insights and intelligence for comprehensive operations visibility, digital collaboration and augmented decisions. It comprises of:

New Core Platform: Enables near real-time, unified and connected view of operations to augment optimal decisions

Connected Journey Suite: Enables proactive customer engagement and manage service deviations in near real time

Smart Turn: Provides full visibility into aircraft turnaround and identify causalities to improve turnaround efficiency

Smart Maintenance: Forecasts maintenance requirements based on operational intelligence to minimize Aircraft On Ground (AOG)

Resource Uberization: Dynamically allocates resources based on varying operational demands

IOCC Discovery and Resolve: Enables manage by exceptions for OCC to act on right priority

Benefits

• Responsive airline operations
• Faster recovery
• Improved on time performance
• Improved productivity
• Enriched customer experience
• Improved operational efficiency