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Industry
Travel and Logistics
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Data and AI in Travel Industry for a Memorable Passenger Experience
TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
Related Insights
Learn how we built a data-powered intelligence solution for easyJet that leverages customer and operational data to boost CX, sales, operations, and maintenance.
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From warehouse automation to demand forecasting, explore how AI is reimagining supply chain operations to enhance efficiency and drive sustainable growth.
Article
18 Apr 2025
HIGHLIGHTS
- easyJet, a leading European airline, is one of the largest in the world. By harnessing data and transforming their IT infrastructure, easyJet is meeting evolving customer expectations and setting a new standard for air travel.
- With the help of TCS, easyJet built a data-powered intelligence solution that leverages its 30 years of customer and operational data to enhance various initiatives across the airline.
- From minimizing delays and reducing the number of empty seats to better planning, easyJet not only improved operations but also built trust and better experience for customers.
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Overview
easyJet, a leading European airline, is one of the largest in the world with 347 aircraft, operating 1,099 routes across 35 countries and 160 airports.
With a focus on affordability through competitive pricing, easyJet also prioritizes customer experience. Their goal is to be Europe's most-loved airline by offering the best network and travel experience at affordable prices. easyJet carries over 90 million passengers a year and its sole purpose is to make low-cost travel easy, providing flyers with the best-possible travel experience. Towards this objective, easyJet turned to its long-time partner, TCS, to build the future foundation of the organization and to maximize the value of its technology investments.
Challenges
The airline industry is competitive and agile, with endless data being generated.
Data has been the lifeblood of easyJet, too. Being at the forefront of digital transformation and innovation, easyJet wanted to leverage this data to optimize their processes and services to cater to the significant shift in customer behavior, the buying patterns, and more.
easyJet is revolutionizing air travel
Solution
TCS built a data-powered intelligence solution for easyJet that leverages customer and operational data spanning over 30 years to enhance various initiatives across the airline.
This helped the airline to become agile and flexible, infusing intelligence into every facet of easyJet’s value chain, be it customer experience, sales, airline operations or aircraft maintenance.
benefits
Through various initiatives that minimized delays, reduced the number of empty seats, and established capabilities that ensure better planning, easyJet built better experience for customers and improved operations.
With the help of TCS, easyJet was able to minimize delays and cancellations through better crew and aircraft schedule planning. This aided strategic decision-making, improved revenue, reduced costs and improved operational reliability. The airline was able to offer more choices and better service to their customers, tailored to their preferences.
Swipe LeftSwipe RightThe relationship with TCS has been built on trust and strong values. We appreciate their consultative and collaborative approach, their technology and the airline industry know-how, and an extensive experience working on large enterprise transformations.
STUART BIRRELL
Chief data and information officer, easyJet
Swipe LeftSwipe RightWe have expanded our partnership with TCS to develop a future-ready, platform-based technology architecture that will strengthen innovation and enhance our digital agility. This relationship is built on trust and very, very strong values.
STUART BIRRELL
Chief data and information officer, easyJet
Swipe LeftSwipe RighteasyJet and TCS share a common vision to be a purpose-led business, with customers at the heart of the equation and enhancing their travel experience through technology. We leveraged the historical data and established an analytical data hub, infusing intelligence into every facet of easyJet's value chain.
ARUN PRADEEP
Business Head, Travel and Logistics, EMEA, TCS
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