In this article
Overview
Our client, a leading global biopharmaceutical company headquartered in Europe, with a strong focus on innovative therapies across Oncology, Immunology, Neuroscience and Cardiovascular-Renal-Metabolic (CVRM) areas. Operating across nearly 100 countries, the company manages highly complex global operations while continuously advancing its purpose of reimagining medicine to improve and extend people’s lives.
To support its long-term growth ambitions and strengthen operational resilience, the organization initiated a comprehensive transformation of its global professional services landscape. The objective was to modernize and integrate core functions in Finance and Procurement businesses while overcoming the limitations of fragmented legacy systems.
To realize this vision, the company partnered with Tata Consultancy Services (TCS) to co-create a future-ready, digitally enabled professional services ecosystem aligned with its values of innovation, patient-centricity and sustainability.
Challenge
As a global biopharmaceutical organization operating across multiple regions and regulatory environments, the organization faced increasing operational complexity within its end-to-end professional services.
Key challenges included:
- Limited real-time visibility into financial and operational data
- Heavy reliance on manual, labor-intensive processes across Travel & Expense, Accounts Payable, Supplier Master and transactional procurement
- Fragmented systems and inconsistent processes across regions
- The need to enhance employee and stakeholder experience while maintaining strict compliance
- Pressure to reduce operating costs without compromising service quality
The company required a transformation partner capable of delivering at scale, managing complexity, and co-developing a sustainable roadmap for lean, efficient and scalable global operations which is Future Ready.
Solution
TCS applied a consulting-led, structured transformation approach, combining deep domain expertise with advanced digital capabilities to reimagine their functions. The transformation was executed through tightly aligned operating models, workflows, and enabling technologies.
A comprehensive transformation strategy was implemented across key service lines:
Finance Reporting & Accounting
- Risk exposure & Compliance - AI-enabled audit controls were embedded into the Travel & Expense process
- Manual effort - Achieved 30% effort reduction through intelligent OCR solutions for invoice processing
- Higher Auto Posting – Through Integration with global tax services (GTS)
- Standardization – Bring efficiency on all non-transactional activities
Transactional Procurement
- SAP Ariba replaced legacy procurement platforms, reducing approval dependencies, improving cycle time by 2 days and 50% efficiency gain
- AI-driven validation checkpoints automated routine controls, increasing throughput and accuracy
- Supplier Master processes were modernized to enable seamless data flow across systems and geographies
This integrated approach enabled the organization to transition from fragmented operations to a standardized, digital-first global service delivery model.
Benefits
The transformation delivered by TCS enabled the company to achieve measurable and sustainable business outcomes, including:
- Improved operational efficiency by 50% and cost optimization by 30% across global professional services
- Paid on Time was improved from 85% to 96%
- Invoice Processing Cycle Time was dramatically reduced from 10 days to 1.6 days
- Turn Around Time of Travel & Expense compressed from 22 days to 9 days for the end-to-end process.
- Enhanced visibility and control through automation and analytics
- Consistently improved customer and employee experience, reflected in positive CSAT trends with 98% satisfaction rate
- A standardized, scalable and resilient global service delivery model in 80+ markets
- Increased organizational agility to support future growth and innovation
Together, these outcomes are strengthening our client’s ability to operate efficiently at scale while continuing to focus on its core mission of advancing patient outcomes.
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