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We have and will continue to strive to be a partner that earns our customers’ trust
This year marks the 10th anniversary of TCS Japan's inauguration, and we now embark on our next decade.
It goes without saying that this milestone is one reached thanks to the trust placed in us by each valued customer as they choose to partner with us. I wish to extend my heartfelt appreciation for your continuous support and patronage.
Further, I would convey my gratitude to our associates for their tireless efforts, our business partners for their unwavering support, and to the successive executives and members who have made TCS Japan what it is today.
Moreover, to Mitsubishi Corporation, our joint venture partner which continues to ardently support and place immense trust in TCS, we look forward to maintaining this steadfast partnership for many years to come, and are committed to contributing to their success.
Technology is a crucial partner to be competitive on the global stage
The world is now at a major turning point, particularly in terms of the following three key aspects:
- The transition from traditional to sustainable energy sources
- The reorganization of supply chains, most notably after the COVID-19 pandemic, and
- A geopolitical shift from a bipolar world to a multipolar world
Apart from these macro themes, Japan faces unique challenges in terms of human resources and technology that must be addressed separately from the global issues.
Firstly, regarding talent availability, the first challenge is the nation’s aging population and associated need to develop infrastructure while addressing cost implications. The second challenge is improving productivity and securing adequate workforce numbers, an issue which all companies in Japan face.
IT will play a critical role in addressing these challenges. AI, especially, is an essential and indispensable technology for improving productivity and operational efficiency, both of which are priorities for CEOs throughout Japan.
Regarding technology, the first challenge comes in the form of legacy systems. Maintenance of legacy systems become increasingly complex as the workforce operating them age and retire. Also, such systems pose risks in business continuity, and hold organizations back from moving to new technologies. The second challenge is the fact that existing systems are running on outdated technology. Systems and data have become siloed, hindering the development of data infrastructure and preventing the realization of data-driven management.
Observing successful companies in Europe and the U.S., it is clear that technology is a crucial partner for enabling companies to compete on the global stage.
Empowering customers with the best reference cases and resources from around the world
TCS Japan is committed to becoming the Gateway to Globalization and a Catalyst for Technology-led Business Innovation for our customers in Japan, helping them to realize their business transformation through the power of technology.
TCS’ strength stems from its expertise in cutting-edge technologies, its global experience handling their deployment, and its extensive talent found in offices across 55 countries. We offer the skills and capabilities required to meet customers’ aspirations for business expansion and transformation, across the globe.
With this as a foundation, we support our customers through a hybrid delivery model where our on-site professional teams in Japan—steeped in knowledge of Japan’s unique business customs and IT environment, and of the challenges that arise from them—work in collaboration with offshore professional teams which bring the wealth of knowledge that TCS has accumulated globally.
TCS Japan brings TCS’ experience of partnering with major companies across the globe, imparting it to our customers in Japan in an optimal and efficient manner, aligned with their business expansion plans and transformation journey.
Developing professionals who excel in diverse environments
To this end, in terms of talent development, we focus on matching capabilities with the roles desired by our customers. In a world where everything is connected by software, a single professional must have multiple competencies in order to deliver value to customers. We are focused on fostering such talent.
Further, we understand that in order to meet the deeper needs of customers, collaboration between our teams in Japan and their counterparts in India is critical to bring the right skills with scale to the table. For Japanese employees, we offer a hands-on program called Gurukul. They are assigned to actual projects at our JDC (Japan-centric Delivery Center: a dedicated delivery center for Japanese companies) in India and work together with local members in India for up to six months. They learn not only technical knowledge but also how to collaborate in diverse environments. We also offer many educational programs for our Indian employees to learn about Japanese business practices, culture, and language.
In addition, to nurture the scarce STEM resources, we are working to establish a program to train employees with liberal arts backgrounds to become software engineers, based on TCS' global educational support program called Ignite My Future.
Bringing the best of TCS for customer growth and transformation
TCS is the first Indian IT company to commit to the Japanese market, making its entry more than 35 years ago. Japan and India have a relationship in which we can draw on each other's strengths and complement each other's needs in various fields, including technology, human resources, and business. Against this backdrop TCS Japan has strengthened its foundations over the past decade, ensuring we can deliver value to customers both here in Japan and on the global stage.
In order to build a long-term partnership with customers, I believe it is imperative to build trust and understanding over time, through continual dialogue and conversation.
I aim to be at the forefront of such efforts to deepen relations, as I am convinced the investment in time will make the coming decades all the more fulfilling for all.
We promise to bring TCS’ best to the fore, and are committed to supporting customers throughout their growth and transformation journey.
Satish Thiagarajan
President & CEO, Representative Director
Tata Consultancy Services Japan, Ltd
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