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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
      • High Tech
      • Insurance
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      • Artificial Intelligence
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      • Enterprise Solutions
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      • Network Solutions and Services
      • TCS Interactive
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    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
    Overview
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    • ignio™
    • TCS iON™
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    • TCS Intelligent Urban Exchange™
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    • Jile™
  • Who we are
    • Overview Press tab for submenu items

      We’re in it for good, driving positive change for the benefit of all.

      Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.

      Discover the difference
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      Extraordinary expertise leads to remarkable results.

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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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      Find the latest news about TCS in our Newsroom

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      Discover more
    • Press releases

      Recent Press releases

      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      17 Apr 2025 TCS and Vianai Reimagine the Future of Decision Intelligence with Conversational AI
      10 Apr 2025 TCS Crosses $30 Billion Revenue Milestone, Strong Order Book Reinforces Confidence in Long-Term Resilience
      View all
    • News alerts

      Recent News

      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      01 Apr 2025 TCS Unveils the TCS Digital Twindex Report for Future-Ready Manufacturing
      28 Mar 2025 TCS Named #1 Top Employer in the United States for 2025
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      19 May 2025 TCS at Sapphire 2025
      07 May 2025 TCS at Building Societies Annual Conference 2025
      07 May 2025 TCS at Boomi World 2025 in Dallas, US
      View all
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  • Press releases
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    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
    • Management Commentary
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      • Annual Report Section
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      • Download TCS Data Sheet
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    • Banking / Case Study

    State Bank of India Sees Digital Revolution

    India’s largest bank leverages digital banking to service millennial customers and vast unbanked masses.

    Share TCS enables SBI Digital Transformation | Future of Banking Technology
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    State Bank of India Bank is on a mission to improve the experience of its stakeholders.

     

    State Bank of India (SBI) offers an array of services to its vast clientele across 25,000+ branches and 32 countries. SBI’s branches have traditionally served as the most popular and primary customer service touch-points.

    However, SBI wanted to empower its customers to avail services through digital channels—while inside a physical branch or on the move. SBI also wanted to tap the vast unbanked masses of India and drive financial inclusion.

    SBI has always had a loyal customer base and high brand recall, but to effectively engage with gen next, they needed a digital transformation.

     

     

    TCS conceptualizes and implements transformation program across digital channels.

     

    TCS designed and deployed several transformational programs for the staff and customers of SBI.

    For staff, our agile initiative ‘CBS Roopantar’, offers the bank’s 160,000+ tellers real-time and meaningful customer insights.

    Our team also spearheaded channel reimagination, business process reengineering, a customer analytics and insights engine, and included several self-service and personalization features to improve productivity and efficiency.

     

    TCS’ robust and scalable platform helped SBI to leap frog the digital journey.

     

    For SBI’s customers, ‘Customer Channel Roopantar’ included several breakthrough initiatives:

    • SBI Digi Voucher: a green banking initiative that provides digital alternatives to paper vouchers through a multi-channel solution and as a mobile app.

    • SBI Video Statement: animated and voice-guided customer-level statements, complete with analytics and customers spending patterns.

    • SBI Scribe: a solution that converts non-digital data (handwritten text) into digital data (system readable) to drive high-level efficiencies in account opening and KYC.

    • SBI Mingle: a solution that provides access to banking operations from social media.

    What Made it happen

    Click Here

    Banking-Insurance

    Risk and Compliance functions are looking to drive intelligent interventions in information and control assurance as higher probability of risk demands enhanced controls for effective risk and compliance management. The TCS solution caters to the BFSI industry enabling compliance, driving automation and optimization of costs.

    Click Here

    early-warning-framework-for-proactive-risk-management

    The economic uncertainty resulting from the COVID-19 crisis has made it imperative for banks to relook at their counterparty risk management practices. With TCS’ Early Warning Framework, banks can assess the riskiness of counterparties in near real time.

    Click Here

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