TCS BFSI Platforms
Complexity creates challenges for CX
Complexity impedes the efforts of life insurance, pensions, annuities, and retirement services organizations to provide omnichannel customer journeys that are secure, frictionless, and personalized. This results in complaints and non-compliance, fragmented systems, manual processes, and siloed customer information.
TCS BFSI Platforms offers a cloud-native, as-a-service digital ecosystem that eliminates enterprise complexities to help insurers and financial firms deliver superior customer experience.
Scalable system, powered by TCS BaNCS™
Insights powered by platform analytics
Over 35 million policies covered
360° view of stakeholders across channels
Resilient cloud infrastructure
Reduce enterprise complexity to improve experience and resilience
The life insurance, pension, and annuities industries need to keep up with evolving customer expectations regarding service. But to transform customer experience, insurers and other long-term savings organizations must confront inherent enterprise complexity in products, processes, and legacy IT systems.
TCS BFSI Platform for Life, Pensions, and Annuities is a solution with outcome-driven, end-to-end digital service delivery focusing on customer experience.
Achieve customer-centric retirement services
A shift in customer expectations, commoditization of services, and fee compression challenge the complex, highly regulated retirement industry. System redundancies and architectural silos further impede compliance at a competitive cost and scale. This operational complexity is forcing firms to look for a truly digital retirement recordkeeping platform.
TCS BFSI Platform for US Retirement Services addresses the unique needs of the US market through features such as a simplified IT infrastructure, customer-centric operations, advanced configuration capabilities, and analytical insights, along with a digital web- and app-based front end. Additionally, its reusable, customizable components with APIs allow integration with external ecosystems.
The retirement and pensions sector can leverage the power of platform-based ecosystems to compete and collaborate.
Learn how product rationalization can help insurers modernize life and annuity products.
Learn how life, insurance, and pensions firms can leverage digital tools to gain customer insights.
Simplify multiple core and peripheral systems into one digital ecosystem
Future-proof your platform with cloud, automation, AI, and agile
Maximize self-service across channels
Renew growth with stronger retention rates and increased cross-selling
Reduce complaint rates and improve customer satisfaction metrics
Adopt a partnership model that is flexible, reliable, and sustainable for long-t