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TCS BFSI Platforms

Complexity creates challenges for CX

Complexity impedes the efforts of life insurance, pensions, annuities, and retirement services organizations to provide omnichannel customer journeys that are secure, frictionless, and personalized. This results in complaints and non-compliance, fragmented systems, manual processes, and siloed customer information.

TCS BFSI Platforms offers a cloud-native, as-a-service digital ecosystem that eliminates enterprise complexities to help insurers and financial firms deliver superior customer experience.

Features

Scalable system, powered by TCS BaNCS™

Insights powered by platform analytics

Over 35 million policies covered

360° view of stakeholders across channels

Resilient cloud infrastructure

 

highlights

  • Simplify multiple core and peripheral systems into one digital ecosystem
  • Future-proof your platform with cloud, automation, AI, and agile 
  • Maximize self-service across channels
  • Renew growth with stronger retention rates and increased cross-selling 
  • Reduce complaint rates and improve customer satisfaction metrics
  • Adopt a partnership model that is flexible, reliable, and sustainable for long-term contracts
  • Support every event in an insurance policy’s lifecycle with TCS BaNCS for Insurance

 

 

our solutions

Reduce enterprise complexity to improve experience and resilience

The life insurance, pension, and annuities industries need to keep up with evolving customer expectations regarding service. But to transform customer experience, insurers and other long-term savings organizations must confront inherent enterprise complexity in products, processes, and legacy IT systems.

TCS BFSI Platform for Life, Pensions, and Annuities is a solution with outcome-driven, end-to-end digital service delivery focusing on customer experience.

Achieve customer-centric retirement services 

A shift in customer expectations, commoditization of services, and fee compression challenge the complex, highly regulated retirement industry. System redundancies and architectural silos further impede compliance at a competitive cost and scale. This operational complexity is forcing firms to look for a truly digital retirement recordkeeping platform.

TCS BFSI Platform for US Retirement Services addresses the unique needs of the US market through features such as a simplified IT infrastructure, customer-centric operations, advanced configuration capabilities, and analytical insights, along with a digital web- and app-based front end. Additionally, its reusable, customizable components with APIs allow integration with external ecosystems.

Highlights

Digital ecosystem

Simplify multiple core and peripheral systems into one digital ecosystem

Cloud platform

Future-proof your platform with cloud, automation, AI, and agile

Self-service

Maximize self-service across channels

Strong growth

Renew growth with stronger retention rates and increased cross-selling

Improve metrics

Reduce complaint rates and improve customer satisfaction metrics

Flexible model

Adopt a partnership model that is flexible, reliable, and sustainable for long-t

Simplicity is the key to agility, adaptability, and to providing an excellent customer experience. That is a hallmark of our platforms model in the life insurance and pensions space.
R VIVEKANAND

Global Head, BFSI Products and Platforms

Analyst Recognition

TCS Named a Leader in Property & Casualty Insurance Claims Management Systems

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