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    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

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      Adaptability starts here
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    • Industries / Retail

    Perpetually adaptive enterprise

    Perceptive Retail

    We help you transform into the enterprise of tomorrow, today.

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    In an era defined by relentless macroeconomic shifts, evolving customer expectations, and intense competition, the ability to decode market signals, spot opportunities before they manifest, and act decisively is the ultimate competitive advantage. This requires a new level of organizational perceptiveness: the ability to understand the deeper context from data.

    Today’s retailers have access to unprecedented pools of data on customers, inventory (distribution center and store), operations, financials, and competition. Much of that data is multimodal and unstructured. Until now, most retailers have struggled to infer meaning from this complex data. That is changing with the emergence of novel technologies such as agentic AI, generative AI, and advancements in real-time processing power. Combined, they dramatically increase the ability of enterprises to be perceptive.

    Perceptive retail is a paradigm shift in how retailers do business. It harnesses the interplay of three factors: reasoning-based decision intelligence, nuanced insights from multimodal data, and the autonomy of machine agents to generate intelligent choices for smarter decisions and better business outcomes.

    TCS AI for Business Study–Findings for Technology Companies

    For retailers to gain a competitive advantage with AI, a holistic strategy that impacts the entire retail value chain and an ‘enterprise-wise’ AI architecture optimized for cost, quality, security, and privacy are a must. You can unlock the true potential of AI with a tailored approach to adopting composite AI including both predictive and generative AI—contextualized for your business.

    Read more   about   TCS AI for Business Study–Findings for Technology Companies

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    Agentic AI for Effective Pricing Strategies in Grocery Retail

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    Powering Arts and Luxury Retail with Data Analytics and AI

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    Intelligent Task Management: Building Stores of the Future

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    Scale Retail Media Networks with Vertical AI Agents

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    Future of Stores: Key Trends that will Define the Next Decade

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    Measuring the Social Impact of ESG Initiatives

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    AO Electricals Upgrades Finance Technology for Better Efficiency

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    TCS-Morrisons partnership - A testament to growth and improvement

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    Tapestry Implements Robotic Automation for PoS Systems

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    The Co-operative Group and TCS - Building a Strategic Partnership

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    Wm Morrisons Supermarkets Ltd. Transforms Ops with Real-time Insights

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    TCS Helps ICA Sverige Drive Hyper-personalization at Scale

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    TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector

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    TCS Extends Partnership with Coop Danmark to Enhance Operations & Customer Shopping Experience

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    TCS to Fashion New Partner Landscape for Primark to Transform and Grow its Operations

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    TCS OmniStore™ Enables 100% In-Store Mobile Checkout for Leading Electronics Retailer Croma

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    TCS at NRF 2025

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    Building a Retail AI Strategy to Transform Business Operations

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    TCS Named a Market Leader Among Retail and CPG Service Providers by HFS Research

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    TCS named a leader in Supply Chain Transformation Services for Retail and CPG: Everest Group

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    TCS Global Cloud Study for Retailers

    For the majority of retailers we surveyed, cloud has played an essential role in virtually every significant industry shift over the past few years. The TCS Global Cloud Study reveals that while retailers recognize the role cloud-enabled innovation can play in enabling new ways of connecting data, people, and knowledge and are already invested in cloud, they have more work to do.

    Read more   about   TCS Global Cloud Study for Retailers

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    TCS OmniStore™: A Unified Commerce Platform for Frictionless CX

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    TCS Optumera™: AI-Powered Strategic Intelligence Platform for Retail

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    TCS Envirozone™: Mitigate ESG Risks with Sustainability as a service

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    Humanizing Technology to Create Iconic Experiences

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    Ecosystem-led Approach to Power Your Sustainability Strategy

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    Harness the Power of Data and Analytics for better Business Outcomes

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    Data and Cybersecurity to Fight off Cyberattacks

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    TCS Consulting Services to Achieve Success in the Digital Era

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    Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy

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    Unlock Business Agility and Future-ready Operations with TCS

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    Bringing Together IoT and Digital Engineering to Create Rich Experiences

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    Mark Higgins

    CFO, AO World

    TCS have obviously been a really important partner to help us deliver the finance part of Dynamics 365, but we’ve firmly got a belief that we should transform all of our mid office operations onto 365 over time. We see the capabilities and skills of TCS being key to supporting us through that transformation. You know, we simply couldn't do it without them,”

    John Bates

    Technology Director, Morrisons

    TCS continues to be a critical part of my team. And as we plan for the future and over the next couple of years, I can see us continuing to improve, innovate, and deliver great benefits for our business,”

    Jo Hartley

    Chief Financial Officer, Halfords

    The key developments that have strengthened our business are really being able to partner with TCS and Microsoft together. That's helped to strengthen the business case and reduce capital expenditure. In addition, being able to align and optimize usage has enabled us to reduce operating costs far beyond those that you normally see in traditional hosting solutions,”

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