TCS Customer Intelligence & Insights™
Attract customers and build loyalty
With the profusion of data from multiple sources, many brands struggle to get the single 360° customer view needed to deliver personalized services, products, and experiences at the right time through the right channels.
TCS Customer Intelligence & Insights™ (CI&I) is an AI-driven customer analytics and real-time CDP solution that leverages data for actionable insights so organizations can deliver personalized experiences that build customer loyalty and increase lifetime value.
Highlights
- AI/ML-powered analytics for personalized recommendations
- Faster time-to-value with pre-built, industry-specific solutions
- Improved omnichannel customer experiences and engagement
- Increased loyalty, customer lifetime value (CLV) and wallet share
Highlights
AI/ML-powered analytics for personalized recommendations
Faster time-to-value with pre-built, industry-specific solutions
Improved omnichannel customer experiences and engagement
Increased loyalty, customer lifetime value (CLV) and wallet share
our solutions
CI&I helps banks gain insights from existing core banking data to improve customer experience and retention, and reduce loan defaults in retail-consumer, small to mid-size business (SMB), commercial, and corporate banking.
CI&I delivers AI-driven next best actions for enhanced policy and claims engagement, accelerates digital transformation, improves customer experiences, and increases customer lifetime value.
CI&I is extensible, AI/ML-enabled customer analytics software with pre-built use cases for retailers to deliver hyper-personalized customer experiences, grow customer value, and achieve loyalty as an outcome.
CI&I helps states detect and prevent unemployment insurance fraud while expediting authentic claims for those in need of assistance. CI&I delivers out-of-the-box use cases for unemployment insurance fraud prevention, claimant profiling, and more for faster time to value.
TCS Customer Intelligence & Insights represents one way for many institutions to quickly gain analytics acumen and see quick and real business results from a sophisticated offering.
RECOGNITION
CDP Institute certifies TCS CI&I as RealCDP solution
TCS wins Gold for CI&I in The Stevie® Awards for Sales & Customer Service Solutions
TCS CI&I recognized as one of America’s Choice Superbrands in 2020
TCS CI&I recognized as a major player in CDP space
Contact us
Contact us
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
