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TCS Customer Intelligence & Insights™

Attract customers and build loyalty 

With the profusion of data from multiple sources, many brands struggle to get the single 360° customer view needed to deliver personalized services, products, and experiences at the right time through the right channels.

TCS Customer Intelligence & Insights™ (CI&I) is an AI-driven customer analytics and real-time CDP solution that leverages data for actionable insights so organizations can deliver personalized experiences that build customer loyalty and increase lifetime value.

 

Highlights

  • AI/ML-powered analytics for personalized recommendations
  • Faster time-to-value with pre-built, industry-specific solutions
  • Improved omnichannel customer experiences and engagement
  • Increased loyalty, customer lifetime value (CLV) and wallet share

 

Highlights

AI/ML-powered analytics for personalized recommendations

Faster time-to-value with pre-built, industry-specific solutions

Improved omnichannel customer experiences and engagement

Increased loyalty, customer lifetime value (CLV) and wallet share

 

our solutions

CI&I helps banks gain insights from existing core banking data to improve customer experience and retention, and reduce loan defaults in retail-consumer, small to mid-size business (SMB), commercial, and corporate banking.

CI&I delivers AI-driven next best actions for enhanced policy and claims engagement, accelerates digital transformation, improves customer experiences, and increases customer lifetime value. 

CI&I is extensible, AI/ML-enabled customer analytics software with pre-built use cases for retailers to deliver hyper-personalized customer experiences, grow customer value, and achieve loyalty as an outcome.

CI&I helps states detect and prevent unemployment insurance fraud while expediting authentic claims for those in need of assistance. CI&I delivers out-of-the-box use cases for unemployment insurance fraud prevention, claimant profiling, and more for faster time to value.

 

 

TCS Customer Intelligence & Insights represents one way for many institutions to quickly gain analytics acumen and see quick and real business results from a sophisticated offering.
JERRY SILVA

Program Vice President, IDC Financial Insights

RECOGNITION

TCS CI&I was awarded 2022 Real CDP certificate

TCS CI&I recognized as a major player in CDP space

TCS CI&I recognized as one of America’s Choice Superbrands in 2020

TCS CI&I recognized as one of America’s Choice Superbrands in 2020

Marketplace vendor comparison report

Marketplace vendor comparison report

Journey to hyper-personalization

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