TCS Customer Intelligence & Insights™
Attract customers and build loyalty
With the profusion of data from multiple sources, many brands struggle to get the single 360° customer view needed to deliver personalized services, products, and experiences at the right time through the right channels.
TCS Customer Intelligence & Insights™ (CI&I) is an AI-driven customer analytics and real-time CDP solution that leverages data for actionable insights so organizations can deliver personalized experiences that build customer loyalty and increase lifetime value.
AI/ML-powered analytics for personalized recommendations
Faster time-to-value with pre-built, industry-specific solutions
Improved omnichannel customer experiences and engagement
Increased loyalty, customer lifetime value (CLV) and wallet share
CI&I helps banks gain insights from existing core banking data to improve customer experience and retention, and reduce loan defaults in retail-consumer, small to mid-size business (SMB), commercial, and corporate banking.
CI&I delivers AI-driven next best actions for enhanced policy and claims engagement, accelerates digital transformation, improves customer experiences, and increases customer lifetime value.
CI&I is extensible, AI/ML-enabled customer analytics software with pre-built use cases for retailers to deliver hyper-personalized customer experiences, grow customer value, and achieve loyalty as an outcome.
CI&I helps states detect and prevent unemployment insurance fraud while expediting authentic claims for those in need of assistance. CI&I delivers out-of-the-box use cases for unemployment insurance fraud prevention, claimant profiling, and more for faster time to value.
CDP Institute certifies TCS CI&I as RealCDP solution
TCS wins Gold for CI&I in The Stevie® Awards for Sales & Customer Service Solutions
TCS CI&I recognized as one of America’s Choice Superbrands in 2020
TCS CI&I recognized as a major player in CDP space