Unlock 360-degree customer views with AI-driven insights.
Industry-specific. Contextual. Intelligent.
TCS Customer Intelligence & Insights™
Attract customers and build loyalty
Enterprises face challenges in consolidating data from multiple sources to create a unified 360° customer view essential for delivering timely, personalized experiences.
TCS Customer Intelligence & Insights™ is an AI-powered, real-time customer data analytics solution that enables hyper-personalization through patented multi-agent orchestration, integrating Gen AI, machine learning, and enterprise-specific knowledge.
The solution delivers Agentic AI capabilities for real-time interactions, proactive engagement, and rapid processing, driving loyalty and maximizing customer lifetime value.
Highlights
- AI/ML-powered analytics for personalized recommendations
- Faster time-to-value with pre-built, industry-specific solutions
- Improved omnichannel customer experiences and engagement
- Increased loyalty, customer lifetime value (CLV) and wallet share
Highlights
AI/ML-powered analytics for personalized recommendations
Faster time-to-value with pre-built, industry-specific solutions
Improved omnichannel customer experiences and engagement
Increased loyalty, customer lifetime value (CLV) and wallet share
our solutions
TCS Customer Intelligence & Insights helps banks gain insights from existing core banking data to improve customer experience and retention, and reduce loan defaults in retail-consumer, small to mid-size business (SMB), commercial, and corporate banking.
TCS Customer Intelligence & Insights delivers AI-driven next best actions for enhanced policy and claims engagement, accelerates digital transformation, improves customer experiences, and increases customer lifetime value.
TCS Customer Intelligence & Insights is extensible, AI/ML-enabled customer analytics software with pre-built use cases for retailers to deliver hyper-personalized customer experiences, grow customer value, and achieve loyalty as an outcome.
TCS Customer Intelligence & Insights helps states detect and prevent unemployment insurance fraud while expediting authentic claims for those in need of assistance. TCS Customer Intelligence & Insights delivers out-of-the-box use cases for unemployment insurance fraud prevention, claimant profiling, and more for faster time to value.
TCS’ Customer Intelligence and Insights delivers hyper-personalized engagement at scale, enabling their customers to rapidly address high value use cases related to customer acquisition, engagement and expansion in banking & insurance. TCS is well positioned here due to a leadership position in these two industries as well as in CRM solutions built on Salesforce and Adobe.
