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Digital Reimagination™ of Omnichannel eCommerce for Manufacturers 

Duncan Hallas

Managing Consultant, Innovation and Transformation Group, Manufacturing, TCS

Steffen Duffner

Lead, Customer Experience Management- Europe, Innovation and Transformation Group, Manufacturing, TCS

Uday Singh Solanki

Program Manager, Digital Ecommerce Engagements, Innovation and Transformation Group, Manufacturing, TCS

Maximizing customer trust with a seamless,collaborative omnichannel experience.

In order to become customer-centric, manufacturers must transition from multichannel to omnichannel ecommerce.

This will help them:

  • Maximize customer loyalty and revenues

  • Expand their horizons and stay relevant

  • Apply disruptive digital technologies