At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Tata Consultancy Services was recognized for its comprehensive banking operations coverage, platform-led delivery, expanded delivery footprint and strong governance maturity.
NEW YORK | MUMBAI, March 31, 2026: Tata Consultancy Services (TCS) has been named a Leader in Everest Group’s PEAK Matrix® for Banking Operations Services. Among the 34 banking operations service providers assessed in the report, TCS was placed highest for its Vision, Capability and Market Impact.
The report notes the depth of TCS expertise in commercial lending, trade finance, retail servicing, cards and disputes, and sanctions investigations, with full front-to-back banking operations coverage; and is complimented by the combination of the domain CoEs with platform-led delivery through TCS Cognitive Automation Platform for modular or end-to-end transformation.
The report calls out TCS’ expansion beyond global banks into regional and midsize banks, building societies, digital banks, and select FinTechs, opening new logo growth and diversifying deal types and sizes across the US, UK, Europe, ANZ and APAC.
According to the report: “TCS scales multilingual delivery through an expanded footprint in the UK, US, and Malaysia to address language requirements in Europe and APAC, improving the time to ramp up and enable regulatory coverage.” The report goes on to highlight the large-scale transformation deals executed by TCS in commercial lending and FinTech by leveraging managed services and co-existence models to support scalable operations. Among the key differentiators mentioned by the Buyers are the operational resilience and governance maturity, with high responsiveness, transparent audit support, and strong account management in multi-country programs.
“With our AI-first focus, deep domain expertise, and advisory-led transformation experience across the banking landscape, we are helping banks reimagine business operations, make faster risk‑aware decisions, and deliver enhanced customer experiences,” said Meenu Mittal, Global Head, Business Process Services, Banking, Financial Services & Insurance, TCS. “This leadership recognition reflects our unwavering commitment to innovation, responsible use of technology to build digital-first operations, and our ability to drive measurable transformation for banking enterprises globally.”
TCS is a global leader in financial services solutions, enabling banks and insurers to accelerate growth and drive experience-led transformation. Leveraging deep domain expertise, contextual knowledge, and a strong foundation in regulatory compliance and risk management, TCS empowers clients to modernize operations through AI-driven automation, cloud-native platforms, and data-led insights. Its cognitive-enabled business process services, powered by umbrella offerings such as TCS Cognitive Automation Platform, deliver end-to-end transformation across the banking value chain—enhancing agility, resilience, and customer experience while ensuring sustainable competitiveness in a rapidly evolving digital ecosystem. These include:
Retail Banking and Cards Services: TCS provides a wide range of services, including originations, fraud and risk management, servicing, payments, accounting and reconciliations, merchant services, disputes, collection, and personal and private banking, to meet the needs of a wide range of clients, including fintechs, neobanks, payment processors, card networks, building societies, regional and international banks. Accelerators, BPaaS solutions, Gen AI, Agentic AI and ML-assisted hyper automation enhance TCS' domain capabilities, resulting in increased operational efficiency and dynamic customer insights. Its consulting practice also assists clients with process redesign and transformation.
Commercial Banking Services: TCS provides end-to-end solutions across payments and cash management, trade finance, and commercial lending operations. Leveraging deep domain expertise, extensive operational experience, and advanced technologies such as Gen AI, Agentic AI, TCS empowers financial institutions to digitize and automate manual processes, enhance operational efficiency, and deliver superior customer experiences. Additionally, TCS’ robust governance framework ensures risk mitigation and regulatory compliance, enabling clients to operate with confidence in a dynamic financial landscape.
Lending Services: TCS’ mortgage operations synergized with best-in-class technology solutions and advisory services have led to TCS’ leadership position in the industry. It serves top global banks, non-bank lenders, and allied services with significant strategic presence in every segment of entity within the vast, diverse, and complex mortgage ecosystem. TCS covers the end-to-end life cycle right from loan submission, application processing, underwriting support, closing, post-closing, funding, loan servicing, default and arrears management, and secondary market portfolio monitoring. TCS’ capability and client coverage spans business process services, technology and automation, cognitive operations, and consulting and advisory services for clients across the globe. TCS continues to invest in new offerings and emerging technologies such as AI, Gen AI, and agentic AI, to further support clients’ strategic objectives. This is helping clients reduce overall cycle time, streamline operations, and reduce customer efforts.
“As banks rebalance operating models across commercial lending, trade finance, retail servicing, and payments, they are prioritizing partners that can take ownership of complex, end-to-end processes at scale,” said Dheeraj Maken, Vice President, Everest Group. “TCS possess strong portfolio mix, with particular depth in commercial banking and trade finance, supported by domain-led Centers of Excellence and a global network delivery model. Its experience in executing large-scale transitions, managing multilingual programs, has strengthened its relevance across global, regional, and mid-market banks. These factors contributed to TCS’ position as a Leader in Everest Group’s Banking Operations – Services PEAK Matrix® Assessment 2025.”
Disclaimer: Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
Whether you are a client, partner, investor, or employee, our promise is to be with you for the long run. Let’s take the first step together.
Connect with us