Press Release

Parkway Hospitals Signs S$6 Million Technology Refresh Program with TCS to Deliver & Implement Healthcare Management Solution for Gleneagles, Mount Elizabeth, & East Shore Hospitals

Singapore, 30th January, 2007

Tata Consultancy Services (TCS), the world-leading IT and consulting organisation, announced a strategic engagement with Parkway Hospitals, which is run by Parkway, one of Asia's most prominent healthcare organisations, to provide and implement a leading healthcare information management solution for their hospitals, including Gleneagles, Mount Elizabeth, East Shore Hospitals, Parkway Laboratory Services, Medi-Rad Associates, as well as clinics globally.

As part of this S$6 million engagement, TCS will work closely with Parkway to customize and enhance its leading Hospital Management Solution (HMS) based on TCS technology for Parkway, as per their specific needs. TCS will also implement the Oracle E-Business Suite – an integrated suite of applications with healthcare-specific functionality. Parkway’s extensive expertise and understanding of the private healthcare services will complement the deep knowledge and understanding of the TCS healthcare practice and TCS' global expertise in software IT solutions implementation services.

Details of engagement:
Under the agreement signed between the two companies, TCS will implement the advanced HMS, including integration to the Oracle E-Business suite of products, building interfaces to existing Parkway’s external systems.

This partnership will enable Parkway to provide value-based integrated healthcare of the highest quality and service, in order to achieve the finest clinical outcomes.

Benefits for Parkway:

  • Intelligent systems to reduce queuing time
  • SMS updates on appointment booking confirmations
  • A single consolidated bill for all services across Singapore
  • Single registration sign-on for all Parkway hospitals and clinics
  • Ability to handle larger numbers of customers
  • Lower operating costs due to consolidation of existing IT systems
  • Consolidated and centralized medical patient records
  • Parkway staff to be provided with continuous learning experience through integrated online learning
  • Ability to scale up an expand globally
  • Foundations for deploying Next-Generation features to further enhance customer experience

 

Parkway Hospitals leading the way – benefits for Singapore:

  • Enhanced medical and healthcare experience for patients, aligned with the Government's vision for making Singapore as a hub for medical tourism.
  • Technology platform enables Parkway to embrace further innovations and advancements

 

“TCS is delighted to be associated with Parkway. The combination of TCS’ strong Healthcare, Practice, System Integration capabilities and consulting practice along with a large regional footprint in Asia Pacific, represents a win-win situation for Parkway,” said Mr. Girija Pande, EVP and Regional Director, TCS Asia Pacific. "Both Parkway and TCS are recognized for providing quality services in their respective sectors. This association between two leading industry players in the Asia Pacific region will create greater value for the customers."

“The major dilemma confronting healthcare organisations today is how can they provide the highest quality of patient care, while contending with rising costs and limited resources,” said Adaire Fox-Martin, Vice President, Government, Education and Healthcare Industries, Oracle Asia Pacific. “Oracle is very privileged to work with TCS to showcase how this can be achieved with technology, for a premier healthcare provider like Parkway to deliver top class patient care and reinforce their position as a leading player in this very competitive industry.”

"With TCS’ business experience in healthcare solutions including software consultancy, development and implementation along with the strong regional presence in the market that we serve, and Parkway’s leading position in providing healthcare services to the region, we are confident that TCS is the right partner. TCS’ ability to serve us in the markets where we are present in expanding in the long term with the ability to scale and deliver, positions them as the ideal partner to be dependent on,” said Dr Kenneth Thean, Group Vice President (IT) & Chief Information Officer / Chief Medical Information Officer, Parkway.

About Parkway
Parkway runs East Shore, Gleneagles and Mount Elizabeth Hospitals, three of Singapore's premier private healthcare providers with reputation for their clinical excellence and service quality. With about 1500 accredited medical specialists which include renowned experts in their fields and an extensive network of hospitals, centres of excellence, and fully-integrated healthcare facilities, Parkway also operates over 45 medical referral centres (MRCs) across the globe.

Parkway believes passionately in its people, creating an environment for excellence where proven technologies help us achieve the highest quality care for our patient safety and the best clinical outcomes.

Parkway Holdings Limited is one of the region's leading healthcare service providers with a network of hospitals in Malaysia, India and Brunei. The Group includes Parkway Shenton Pte Ltd, a major provider of primary healthcare services; Medi-Rad Associates Ltd, a leading radiology services provider; and Parkway Laboratory Services Ltd, a major provider of laboratory services. Contract research services are also provided by Gleneagles CRC Pte Ltd.

For more information visit: www.pgh.com.sg

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services Limited (TCS) is the world leading information technology consulting, services, business process outsourcing, and engineering services organisation that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value. TCS achieved this by creating and perfecting a unique method of global deployment and delivery of high quality, high value services and products in IT consulting and business process outsourcing. Known as the “Global Delivery Model,” this strategic services delivery concept has reshaped the IT services industry.

More than 95% of TCS customers reward the company's reliability, passion, creativity, and unique ability to handle the broadest range of their IT needs by continually extending and deepening their partnerships with TCS. With over 83,000 trained IT consultants located in 35 countries, TCS is uniquely positioned to deliver its flexible world- class services seamlessly to any location. TCS reported consolidated revenues of $2.97 billion (U.S.) in the fiscal year 2005-2006. The company is listed on the National Stock Exchange and Bombay Stock Exchange in India.

For more information, visit our website at www.tcs.com

For more details please contact:

Adrian Lee
Fleishman-Hillard
Phone: +65 6424 6367
Email: rogerssh@fleishmaneurope.com