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Simplify to Succeed - Reimagining Business Simplification in the Telecom Industry



With the emergence of Digital Economy, consumers have started to demand a plethora of services spanning content, communications, and enterprise services to be delivered anytime, anywhere and any-device. Hence, operators need to remain agile, lean and proactive to cater to the demands of the Digital Consumer.

To navigate the maze of complexity and remain agile in the dynamic marketplace, there is a need for a reimagined approach for Business transformation with core theme as simplification. The traditional approach of business transformation to eliminate complexity is also limited - addressing technology obsolescence, application consolidation, managing outsourcing operations through time and material mode, and focused on driving IT outcomes rather than business SLA.

However, the reimagined approach to business simplification has touch points spanning across multiple dimensions of the organization – products & services, business processes, technology landscape, and operational elements. The reimagined simplification framework is architected around outside in view – which channels customers like to interact; what products & services they want; how they like to interact(process) and supporting technical capabilities.

In this report featuring Gartner research, we look at the TCS approach for reimagining business simplification. Read how TCS Business Simplification Quotient (TBSQ) and TCS Hosted OSS/BSS (HOBS) can help Communication Service Providers (CSPs) with business simplification driven transformation by leveraging platformization.

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