Bruce Temkin is a customer experience transformist; helping large organizations improve business results by changing how they deal with customers. As part of this focus, Bruce examine culture, strategy, marketing, interaction design, customer service, and leadership practices. Bruce is Managing Partner of the Temkin Group, a customer experience research, consultancy, and training company that helps organizations become more customer-centric. He helps many of the world’s largest brands build loyalty by engaging the hearts and minds of their customers, employees, and partners.