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TCS Cognix™ powers autonomous HR operations by enabling AI-led operating models. By leveraging its deep domain knowledge, contextual knowhow and consulting-led approach, TCS drives elevated employee experience, innovation and operational excellence.
LONDON | MUMBAI, August 1, 2025: Tata Consultancy Services (TCS) has been identified as a Leader in NelsonHall’s NEAT for Experience-Led HR Transformation Services. The evaluation positions TCS highly in terms of its ability to deliver immediate client benefits as well as meeting future client requirements.
According to NelsonHall’s TCS profile, “TCS brings an integrated process and technology landscape across its HR services offering powered by TCS Cognix™, an AI-driven human-machine collaboration suite, which offers ready-to-use, outcome-focused digital solutions. It enables HR transformations through AI, generative AI, analytics, and automation to help drive better outcomes related to employee experience, cost to serve, revenue per hire, time to onboard, and compliance.”
The report acknowledges TCS’ approach to clients’ HR transformation needs by combining its advisory, technology and operations expertise, supported by contextual know-how, strong digital ecosystem and a future-ready talent pool. TCS offers a unified operations model that integrates the business process and application layers, enabling a more holistic problem diagnosis and issue resolution, the report added. TCS has developed an employee experience platform for omnichannel experiences, personalization, and orchestration, it further states.
“It is a defining focus area for CHROs to craft exceptional employee experiences that drive engagement and deliver long-term value. TCS’ future-ready HR propositions powered by Cognix™ empowers CHROs to connect employee experiences to ‘moments that matter’ by deploying AI-led, insight-driven HR operating models that deliver exceptional value across critical employee touchpoints,” said Ashok Pai, Global Head, Enterprise Cognitive Business Operations, TCS. “Our position as a Leader in this evaluation reflects our vision to deliver transformative, AI-driven HR solutions for customers by leveraging our strong technology expertise, contextual knowhow and consulting-led approach.”
TCS helps clients re-invent their HR function and transform to a best-in-class operating model with their strong HR advisory practice and team of skilled professionals. Its consulting services include HR function design and optimization – assessment of current HR processes, maturity analysis, gap identification, process re-design and implementation, new organizational design for business strategy, strategic workforce planning, talent strategies and transformation to name a few. TCS also offers industry-leading ERP solutions built with its own proprietary platforms as well as leading ERP providers, helping organizations with end-to-end technology implementation services.
TCS Cognix™ brings in a differentiated approach to digital transformation with its host of ready-to-use, outcome-focused digital solutions. Using these solutions, clients can quickly embed technologies like AI, Generative AI, analytics, and automation into their HR operations to enable digital engagement, intelligent decision-making and boundaryless collaboration. The transformed HR operating model delivers superior outcomes related to employee experience, cost to serve, revenue per hire, time to onboard, and compliance.
Liz Rennie, HR Research Director, NelsonHall, said “TCS was identified as an overall Leader in the 2025 Experience-Led HR Transformation NEAT evaluation, recognizing its ability to deliver large enterprise innovation across HR administration and talent services with an integrated and transformative approach. TCS was positioned highly in terms of both immediate business impact as well as addressing future client needs. With its Cognix-led HR transformations leveraging GenAI and AI, TCS offers digitally advanced operational services, including an employee communication assistant and intelligent visualization dashboards delivering key HR insights.”
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