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Rajagopal Yajamanam

Head of IoT, TCS


  • All residents in the 130-apartment housing complex I live in are connected through a social app. We have seen a huge spike in online orders and home deliveries since the COVID-19 outbreak. We notify other residents on the app, when a delivery is missed or items delivered to the wrong address. On an average, three to four deliveries go missing every week.
  • The last mile is critical in providing a superior customer experience through delivery certainty. This allows companies to deliver right, retain customers, and stay loyal to the products sold. 
  • Have you ever wondered how companies can satisfy ever-increasing consumer demands with effective last mile delivery?