TCS Conversational AI Platform
Where adaptability meets advantage
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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Where adaptability meets advantage
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We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Discover why customers choose TCS
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
Upcoming events
27 Dec 2025
TCS at Guidewire Connections 2025
01 Dec 2025
TCS at AWS re:Invent 2025
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Top Results
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Industry
Banking
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Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
Related Insights
Banks must shift from traditional chatbots to intelligent AI agents that understand customer intent, personalization, and build trust and loyalty. Learn more.
White Paper
16 Oct 2025
Learn about the challenges posed by the rise of AI in European banking and ways to overcome the issues through strategic alignment, reskilling, trust, and more.
Article
16 Oct 2025
With a focus on efficiency and regulatory compliance, TCS BaNCS is empowering the financial services sector to drive innovation, governance, and resilience.
Article
15 Oct 2025
Solution
Consulting
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TCS Consulting Services to Achieve Success in the Digital Era
Our services provide clients with business innovation strategies to succeed in the digital world and ensure a seamless transformation journey. Know more.
Related Insights
Learn how TCS can help enterprises become cyber resilient to maintain awareness, enable resource prioritization, and facilitate risk mitigation.
White Paper
12 Dec 2022
Read how a successful ecosystem collaboration can help businesses achieve purpose-driven growth and prioritize ESG culture for long-term business viability.
White Paper
25 May 2022
Understand the data center decommissioning challenges during corporate spin-offs and strategies that ensure business continuity and minimal disruption.
Blog
29 Sep 2025
CHALLENGE
While artificial intelligence has the potential to transform customer experience and improve business operations, most enterprises are yet to leverage it optimally. Even though Chatbots are being used as basic FAQ engines they are unable to process complex queries, multilingual requirements, and culture-specific approaches. Companies need powerful, next-gen bots to take on hundreds of use cases and ease pressure on contact centre executives without undue IT dependence.
TCS SOLUTION
TCS Conversational AI Platform has an extensive library of use cases for all industries – from Business to IT Operations. Business users can utilise graphical flow orchestration to create chat flow, configure use cases, preconfigure knowledge base for culture-specific interactions.
TCS Conversational AI Platform helps firms transform operations, enabling personalized, highly interactive customer experience with following features:
- Diverse support capabilities: Engages with customers in a variety of languages through self-service or assisted service
- Rapid deployment: Reduces time-to-market and deployment effort by quickly customizing the solution to business-specific use cases
- Interactive channel adapters: Comes with multiple adapters for seamless integration with Web, mobile, Voice Assistants, Digital Humans, Robots, contact center solutions, live chat, Microsoft teams, and social media channels
BENEFITS
By using TCS Conversational AI Platform - equipped with advanced features such as one-stop channel integration, intelligent OCR, and named entity recognition - organizations could achieve the following benefits:
- Faster time-to-market: Leverage the solution’s extensive knowledge base, spanning over 150 use cases, to accelerate conversational rollout
- Wider market reach: Connect with a vast user base spread across the globe with multilingual support for more than 20 languages
- Reduced IT dependency: Enable business users to configure use cases independently and decide chat flows, without technical intervention, through Graphical Flow Orchestration and exception handlers
- Streamlined development: Aid solution development for technical teams with built-in industry-focused entities and reusable code configurations
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