TCS Conversational AI Platform
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Where adaptability meets advantage
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
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Discover why customers choose TCS
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
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01 Dec 2025 TCS at AWS re:Invent 202517 Nov 2025 TCS at RiskMinds International 2025View all11 Nov 2025 TCS at Future Travel Experience Asia 2025 -
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At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
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Industry
Banking
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Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
Related Insights
Join us at the world's leading risk management event where we will host sessions on AI in finance risk management, transforming regulatory compliance, and more.
Events
17 Nov 2025
As banks adopt digital and self-service options, they must redefine CX and transition from NPS to checking the solution offered on the first contacts made.
Blog
29 Sep 2025
At the event, TCS will discuss the role of automation in financial fraud detection and KYC and AML compliance. Visit our booth and connect with the experts.
Events
14 Mar 2024
Solution
Consulting
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TCS Consulting Services to Achieve Success in the Digital Era
Our services provide clients with business innovation strategies to succeed in the digital world and ensure a seamless transformation journey. Know more.
Related Insights
Understand the data center decommissioning challenges during corporate spin-offs and strategies that ensure business continuity and minimal disruption.
Blog
29 Sep 2025
TCS leveraged generative AI-powered automated solutions to help a large Canadian bank reimagine cash management, simplify the digital experience, and more.
Case Studies
10 Sep 2025
Know how perpetually adaptive supply chains can help companies build a competitive edge, driving risk mitigation, sustainability, and long-term profitability.
Article
04 Sep 2025
CHALLENGE
While artificial intelligence has the potential to transform customer experience and improve business operations, most enterprises are yet to leverage it optimally. Even though Chatbots are being used as basic FAQ engines they are unable to process complex queries, multilingual requirements, and culture-specific approaches. Companies need powerful, next-gen bots to take on hundreds of use cases and ease pressure on contact centre executives without undue IT dependence.
TCS SOLUTION
TCS Conversational AI Platform has an extensive library of use cases for all industries – from Business to IT Operations. Business users can utilise graphical flow orchestration to create chat flow, configure use cases, preconfigure knowledge base for culture-specific interactions.
TCS Conversational AI Platform helps firms transform operations, enabling personalized, highly interactive customer experience with following features:
- Diverse support capabilities: Engages with customers in a variety of languages through self-service or assisted service
- Rapid deployment: Reduces time-to-market and deployment effort by quickly customizing the solution to business-specific use cases
- Interactive channel adapters: Comes with multiple adapters for seamless integration with Web, mobile, Voice Assistants, Digital Humans, Robots, contact center solutions, live chat, Microsoft teams, and social media channels
BENEFITS
By using TCS Conversational AI Platform - equipped with advanced features such as one-stop channel integration, intelligent OCR, and named entity recognition - organizations could achieve the following benefits:
- Faster time-to-market: Leverage the solution’s extensive knowledge base, spanning over 150 use cases, to accelerate conversational rollout
- Wider market reach: Connect with a vast user base spread across the globe with multilingual support for more than 20 languages
- Reduced IT dependency: Enable business users to configure use cases independently and decide chat flows, without technical intervention, through Graphical Flow Orchestration and exception handlers
- Streamlined development: Aid solution development for technical teams with built-in industry-focused entities and reusable code configurations
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