TCS Conversational AI Platform
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At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
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Industry
Banking
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Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
Related Insights
Industry leaders explore the evolving landscape of tax regulations, integrated solutions for compliance and operational efficiency, and more. Register now.
Events
13 Aug 2025
Generative AI will help BFSI firms enhance the efficiency of risk assessment and transform their risk and compliance function into a proactive, preventive model.
White Paper
18 Jul 2025
As the youth redefine financial planning, lenders must evolve and offer niche mortgage types like microloans and green mortgages to stay relevant in the new era.
Blog
23 Jul 2025
Solution
Consulting
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TCS Consulting Services to Achieve Success in the Digital Era
Our services provide clients with business innovation strategies to succeed in the digital world and ensure a seamless transformation journey. Know more.
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Learn about the importance of global payroll in M&A success and how it can ensure compliance, understand cultural differences, and build employee trust.
Blog
16 Jul 2025
A secure and enterprise ready AI-based solution that helps BFSI firms transform customer experience.
Solution
25 Sep 2024
From streamlining processes to accurate cost estimation, explore strategies that will enhance profitability metrics accuracy in aerospace and defense production.
White Paper
27 May 2025
CHALLENGE
While artificial intelligence has the potential to transform customer experience and improve business operations, most enterprises are yet to leverage it optimally. Even though Chatbots are being used as basic FAQ engines they are unable to process complex queries, multilingual requirements, and culture-specific approaches. Companies need powerful, next-gen bots to take on hundreds of use cases and ease pressure on contact centre executives without undue IT dependence.
TCS SOLUTION
TCS Conversational AI Platform has an extensive library of use cases for all industries – from Business to IT Operations. Business users can utilise graphical flow orchestration to create chat flow, configure use cases, preconfigure knowledge base for culture-specific interactions.
TCS Conversational AI Platform helps firms transform operations, enabling personalized, highly interactive customer experience with following features:
- Diverse support capabilities: Engages with customers in a variety of languages through self-service or assisted service
- Rapid deployment: Reduces time-to-market and deployment effort by quickly customizing the solution to business-specific use cases
- Interactive channel adapters: Comes with multiple adapters for seamless integration with Web, mobile, Voice Assistants, Digital Humans, Robots, contact center solutions, live chat, Microsoft teams, and social media channels
BENEFITS
By using TCS Conversational AI Platform - equipped with advanced features such as one-stop channel integration, intelligent OCR, and named entity recognition - organizations could achieve the following benefits:
- Faster time-to-market: Leverage the solution’s extensive knowledge base, spanning over 150 use cases, to accelerate conversational rollout
- Wider market reach: Connect with a vast user base spread across the globe with multilingual support for more than 20 languages
- Reduced IT dependency: Enable business users to configure use cases independently and decide chat flows, without technical intervention, through Graphical Flow Orchestration and exception handlers
- Streamlined development: Aid solution development for technical teams with built-in industry-focused entities and reusable code configurations
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