TCS Conversational AI Platform
Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
- Banking
- Capital Markets
- Consumer Packaged Goods and Distribution
- Communications, Media, and Information Services
- Education
- Energy, Resources, and Utilities
- Healthcare
- High Tech
- Insurance
- Life Sciences
- Manufacturing
- Public Services
- Retail
- Travel and Logistics
- Artificial Intelligence and Data & Analytics
- Cloud
- Cognitive Business Operations
- Consulting
- Cybersecurity
- Enterprise Solutions
- IoT and Digital Engineering
- Network Solutions and Services
- TCS Interactive
- Sustainability Services
Perpetually Adaptive Enterprise
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
About Us
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Discover why customers choose TCS
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
Upcoming events
27 Dec 2025
TCS at Guidewire Connections 2025
01 Dec 2025
TCS at AWS re:Invent 2025
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Want to be a global change-maker? Join our team.
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
Recent News
View all
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
-
Banking/ Solution
You have these already downloaded
We have sent you a copy of the report to your email again.
Industry
Banking
This will open an overlay
Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
Related Insights
From post-trade processes to cross-border payments, here are a few measures pan-European financial institutions must take to prepare for the T+1 transition.
Article
04 Nov 2025
Tata Consultancy Services’ strong capabilities across the value chain, establishment of geography-focused FCC hubs and COEs, geographically balanced delivery footprint, are cited as key strengths
Analyst Reports
04 Nov 2025
Join us at the world's leading risk management event where we will host sessions on AI in finance risk management, transforming regulatory compliance, and more.
Events
17 Nov 2025
Solution
Consulting
This will open an overlay
TCS Consulting Services to Achieve Success in the Digital Era
Our services provide clients with business innovation strategies to succeed in the digital world and ensure a seamless transformation journey. Know more.
Related Insights
Know how perpetually adaptive supply chains can help companies build a competitive edge, driving risk mitigation, sustainability, and long-term profitability.
Article
04 Sep 2025
Learn how TCS can help enterprises become cyber resilient to maintain awareness, enable resource prioritization, and facilitate risk mitigation.
White Paper
12 Dec 2022
Read how a successful ecosystem collaboration can help businesses achieve purpose-driven growth and prioritize ESG culture for long-term business viability.
White Paper
25 May 2022
CHALLENGE
While artificial intelligence has the potential to transform customer experience and improve business operations, most enterprises are yet to leverage it optimally. Even though Chatbots are being used as basic FAQ engines they are unable to process complex queries, multilingual requirements, and culture-specific approaches. Companies need powerful, next-gen bots to take on hundreds of use cases and ease pressure on contact centre executives without undue IT dependence.
TCS SOLUTION
TCS Conversational AI Platform has an extensive library of use cases for all industries – from Business to IT Operations. Business users can utilise graphical flow orchestration to create chat flow, configure use cases, preconfigure knowledge base for culture-specific interactions.
TCS Conversational AI Platform helps firms transform operations, enabling personalized, highly interactive customer experience with following features:
- Diverse support capabilities: Engages with customers in a variety of languages through self-service or assisted service
- Rapid deployment: Reduces time-to-market and deployment effort by quickly customizing the solution to business-specific use cases
- Interactive channel adapters: Comes with multiple adapters for seamless integration with Web, mobile, Voice Assistants, Digital Humans, Robots, contact center solutions, live chat, Microsoft teams, and social media channels
BENEFITS
By using TCS Conversational AI Platform - equipped with advanced features such as one-stop channel integration, intelligent OCR, and named entity recognition - organizations could achieve the following benefits:
- Faster time-to-market: Leverage the solution’s extensive knowledge base, spanning over 150 use cases, to accelerate conversational rollout
- Wider market reach: Connect with a vast user base spread across the globe with multilingual support for more than 20 languages
- Reduced IT dependency: Enable business users to configure use cases independently and decide chat flows, without technical intervention, through Graphical Flow Orchestration and exception handlers
- Streamlined development: Aid solution development for technical teams with built-in industry-focused entities and reusable code configurations
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?