While artificial intelligence has the potential to transform customer experience and improve business operations, most enterprises are yet to leverage it optimally. Even though Chatbots are being used as basic FAQ engines they are unable to process complex queries, multilingual requirements, and culture-specific approaches. Companies need powerful, next-gen bots to take on hundreds of use cases and ease pressure on contact centre executives without undue IT dependence.
TCS Conversa has an extensive library of use cases for all industries – from Business to IT Operations. Business users can utilise graphical flow orchestration to create chat flow, configure use cases, preconfigure knowledge base for culture-specific interactions.
TCS Conversa helps firms transform operations, enabling personalized, highly interactive customer experience with following features:
By using TCS Conversa - equipped with advanced features such as one-stop channel integration, intelligent OCR, and named entity recognition - organizations could achieve the following benefits: