There is a profound shift underway in the way banking services are delivered to customers. Connected, always-on lifestyles of customers offer financial institutions ways to deliver value by designing innovative offerings. Crafting products and services to fulfil customer needs through a single, connected experience has emerged as an imperative. To accomplish this, building banking ecosystems and integrating services of participating entities to unlock network effects is key.
The future of banking thus lies in developing banking ecosystems. Leveraging intelligent technologies in banking, adopting agile methodologies, and forging cross-industry partnerships are crucial for this transition. To build banking ecosystems, financial institutions must adopt a four-phased approach:
Develop purpose-driven business models
Create modular business capability maps and define the application architecture
Partner with the right ecosystem players
Implement the roadmap with robust governance