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Cloudification of debt collection

13 MINS READ

Ashish Thapliyal

Consultant, Banking, Financial Services, and Insurance at TCS

Rajnish V Palande

Head – Google Cloud, BFSI, TCS

Highlights

  • Economic recovery post the pandemic-induced slowdown is bound to result in a credit surge.
  • We believe the cloud could change the debt collections game for good, minimizing delinquencies and maximizing customer trust.
  • A cloud-based AI platform will improve workforce management and customer interactions while enhancing operational effectiveness and risk management.
  • Banks must take a phased approach to adopting cloud for debt collection and delinquency management.