TCS User Engagement Platform for Health Professionals and Payers
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Patient care, digital-enabled
CHALLENGE
Digitally-savvy customers need access to their health related information at their fingertips. However, the following complications exist:
No single point of patient queries. Establishments cannot predict patient concerns in a unified manner.
Lack of integrated platform to engage with end-consumers.
Suboptimal capture of treatment data at providers’ end restricting patient’s visibility of health records.
- Process redundancies prevail various stages of the engagement lifecycle.
TCS SOLUTION
TCS’ User Engagement Platform, based on the ‘mobile first’ principle, enables ‘patient centric’ care in specific ways. Here’s how:
The mobile solution provides a single point of contact for patient queries around wellness, claim reimbursements, health plan options and test results, among other things.
The solution enables on-demand access to updated healthcare information collected from diverse sources.
Patients can access digital prescriptions and other medical services through their portal.
Providers can access patient records, laboratory results, and other information for timely, personalized attention.
The solution has Artificial Intelligence that analyzes data and helps to monitor patient health based on identified patient trends.
- The solution’s in-built cognitive assistant interacts with the user through voice. This simplifies mundane tasks such as booking appointments.
BENEFITS
Improve patient engagement by providing patients with 24-hour access to their records
Improve quality of care
Improvise healthcare outcomes
Customize healthcare promotions
Reduce costs by digitizing helpdesks and eliminating paperwork
Improve efficiency by eliminating manual processes for maintaining patient records
Predict patient needs across all touch points of patient care
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