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Hitech / Solution
Smart ticketing system to improve omnichannel customer service
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Like any other industry, customer retention is a challenge facing most independent software vendors (ISVs). Besides innovative product and service offerings, ISVs must offer exceptional customer support to establish top-of-mind recall and drive customer loyalty. ISVs need fast, reliable, and proactive customer service to tackle issues like slow ticket resolution and dependence on agents for minor issues, which force customers to switch brands while renewing their licenses .
TCS offers an innovative software support-as-a-service (SSaaS) solution to help ISVs manage their product support function efficiently. The solution automates the resolution of repetitive and 'how to' questions through the following features:
TCS’ solution offers the following benefits: