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There are situations where human expertise needs to resolve issues across systems based on tribal experience.
In this scenario, an assembly Line Supervisor reported an issue an shipment report for a specific engine serial number indicating an "Unsequenced" status. After providing the Sales Order details, the bot identified a timing discrepancy between MES and ERP, affecting the report's accuracy.
The supervisor opted for the bot to create a ticket and assign it to an Oracle functional SME for resolution. An email notification was also triggered by the bot to connect the SME and the supervisor.