Challenge

Solution

Benefits

CS Conversa is a full capability solution.

It enables full-fledged and customizable conversation analytics and reporting capability for both business and operational users. This helps operations teams and senior management gain real-time visibility on existing business functions and customer needs.

The chatbot is equipped with a proprietary hybrid machine learning-based conversational system underpinned by algorithms and keyword options for greater accuracy. This helped Momentum Metropolitan Life to put in place fixed operation costs irrespective of the constant growth in user adoption and conversations.

Conversa supports on-premise as well as private and public cloud setups with containerization (private, public, hybrid, and software as a service (SaaS)). By deploying Conversa on its private cloud, the South African insurer was able to easily integrate the conversational assistant in its existing IT landscape.

What Client Says

A shorter order-to-cash process delights Refinitiv's sales users and customers alike.

With the new setup, Refinitiv has simplified the order fulfillment process, streamlined contract management and eliminated pricing irregularities; much to the delight of the company’s sales representatives who can now close deals quicker than before.

Not only has the sales cycle shortened, but the transaction experience of customers has also immensely improved; thanks to a self-service tool launched by Refinitiv called License Management.