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An omnichannel customer experience with real-time stock, reporting and analytics will help in driving a seamless customer experience. This includes service delivery across channels like stores, smartphones and tablets. However, for this to happen, visibility into real-time inventory data from point-of-distribution to point-of-sales is a critical parameter. It helps brands to achieve optimal stocking, maximize operational output, and drive superior financial outcomes.
This paper explores some of the challenges impacting seamless omnichannel experiences. It provides a modern real-time inventory visibility framework with an overarching architecture that can provide a single pane view of inventory across the supply chain.
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