Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Rebound Studio podcast on the application of artificial intelligence in the hotel industry to streamline business processes, enhance guest experience
The ability to react in real time using AI is transforming guest experience, generating greater efficiencies for hotel teams, streamlining business processes, and driving value for owners. In this episode of Rebound Studio, Cynthia Czabala, vice-president, application services, at the Intercontinental Hotels Group (IHG), talks about the expansive scope for AI in the hospitality industry. However, she calls for pragmatism in determining its application, and stresses on the need to strike the right balance between AI and human interaction to solve concrete business needs, improve customer service, and address pressing issues such as staffing deficiencies.