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Where adaptability meets advantage

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

Adaptability starts here
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    What we do

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Where adaptability meets advantage
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    We deliver excellence and create value for customers and communities.
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
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    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
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    • Philippines
    • Republic of Korea
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  • Europe and UK expand here
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  • Newsroom

    Find the latest news about TCS

    Stay up-to-date on all press announcements by TCS

    Discover more
    • News Alerts
    • Media Kit

    Recent News

    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
    19 Sep 2025 TCS Interactive Opens Flagship Studio in New York City to Drive Innovation-led Experiences
    View all
    Find the latest news about TCS
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    Top Results
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    • TCS Pace™
    • Case study

    Telepresence robot gets motion enhancement in just eight weeks

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    What we do

    TCS Pace This will open an overlay

    TCS Pace™:  Speedier Digital Transformation & Innovation in Business

    TCS Pace™ brings the best of TCS innovation, helping businesses explore emerging technologies & define their innovation strategy for better outcomes. Know more.
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     about TCS Pace™:  Speedier Digital Transformation & Innovation in Business
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    20 Aug 2024

    Highlights

    • The semi-autonomous prototype allows a robot to move by itself, with a goal point specified on the map. 

    • Additional features like automatic responses to voice conversations, text chat, and cognitive abilities with artificial intelligence, will be incorporated in the future, moving the needle closer to it becoming a fully autonomous robot.

    In this article

    Upgrading the robot   inpage
    Functions   inpage
    Obstacles   inpage
    Favorable prospects   inpage
    Upgrading the robot inpage
    Functions inpage
    Obstacles inpage
    Favorable prospects inpage
    Back to top Go to top
    In this articleinpage
    Go to top
    Upgrading the robot Functions Obstacles Favorable prospects

    Upgrading a telepresence robot during a pandemic

    Pace Port™ Tokyo, in a mere matter of weeks, developed a prototype for a telepresence robot with semi-autonomous driving and path finding functions, despite hurdles presented by the pandemic and related restrictions at various levels.

    The recently created proof of concept (PoC) has been a step toward Pace Port Tokyo’s efforts to introduce a fully automated robotic guide to conduct tours at the facility and interact with customers and clients via video conversations, and eventually replace the manually controlled robot currently used. The development was completed in about eight weeks in collaboration with the Rapid Development Team at Tokyo and TCS’ Cognitive Robotics research team.

    A telepresence robot enables a human to be virtually present in a remote location through a tablet, smartphone, or a computer screen. The operator can interact with humans with the help of video camera, speakers, and other accessories.

    Achieving semi-autonomous functions

    The robot was previously operated only manually, where a human remotely controlled its movements and carried out video conversations with customers through the robot. The latest prototype allows the robot to move by itself, with a goal point specified on the map, paving the way for both parties to focus on the conversation.

    Some of TCS’ Cognitive Robotics’ research team’s assets that made it possible to develop the semi-autonomous telepresence robot were edge-centric communication protocol, autonomous navigation using simultaneous localization and mapping (SLAM)—a technology that simultaneously estimates own location and maps its surroundings—and human-robot interaction using speech for dialogue exchanges and speaker localizations.

    Watch the telepresence robot in action

    Transcript downloading Download transcript

    Not short of obstacles

    But the quick development of the PoC was not short of obstacles. Besides the pandemic, one of the two major technical challenges faced by the teams involved was incorporating the semi-autonomous capabilities into a sandbox environment, due to the lack of common development and production environments.

    Another challenge was achieving a sync between a low latency communication protocol that transmits messages and the video conference feature, due to differences in hardware infrastructure of the research lab and Pace Port Tokyo, and internet network compatibility.

    Pace Port Tokyo plans to enhance the robot by incorporating voice-based navigation and advanced obstacle detection functions into this framework. The features implemented by the Tokyo team are promising in terms of what robotics and artificial intelligence can achieve for an enterprise in its journey toward digital transformation.

    Favorable prospects

    The team in Tokyo also believes that adding sensors in the future could help the robots perform more functions completely on their own, such as detecting and avoiding physical obstacles- animate or inanimate, or an automatic response to voice conversations, text chat, and cognitive abilities using artificial intelligence.

    A wide range of possible uses of the telepresence robots that are already in demand include accompanying customers at commercial facilities, guiding them to their seats or rooms, and guiding them to the counter or examination room at hospitals. Such functions are especially useful during emergencies like the COVID-19 pandemic in order to reduce human contact as much as possible.

    TCS’ Cognitive Robots research team is aiming to build robots that identify unknown environments and understand their instructions through language and gesture, toward enhancing human-robot interaction. Pace Port Tokyo is keen on introducing cognitive capabilities in their telepresence robot that would be helpful in industries such as education and healthcare.

    The aforementioned functions of futuristic, fully automated telepresence robots, when combined with IoT have the ability to offer a truly virtual experience. Additional sensors could help pick up surrounding behaviors and allow users to interact with and respond to the robots in real time. Compatibility with third-party video conferencing capabilities could enable collaboration with wider stakeholders.

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