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TCS Consulting Services to Achieve Success in the Digital Era
Highlights
- Nokia was managing 14 applications for varied HR functions that supported the company’s full employee base, spanning 130 countries.
- Following rigorous evaluation process, Nokia selected TCS as the partner to standardize, consolidate, and centralize their end-to-end HR functions using Oracle HCM Cloud.
- The implementation resulted in a single source of truth for all end users, ensuring consistent and reliable HR information across the organization.
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Overview
Nokia, a B2B technology leader, specializes in innovative networking solutions that connect people and enable machines to sync and function seamlessly
Headquartered in Finland, the telecommunications giant has always been at the helm of tech-led innovation. As part of their Nokia People Strategy, the company has been rolling out initiatives to enhance workplace experience and improve employee productivity over the last several years. Recognizing the immense potential that cloud, and artificial intelligence (AI) technologies offer in the human resource management (HRM) space, Nokia is working on several HR modernization programs. .
Challenge
Nokia wanted to create a unified system to standardize, consolidate, and centralize their HR processes, enabling better reporting, data-driven decision making, and improved end user experience
The telecommunications giant has been steadily growing through acquisitions. Consequently, they have not only embraced new employees but also acquired varied human resource systems and processes.
As a result, Nokia was contending with:
- Diversified HR processes with disjointed data across 130 countries
- Complicated IT landscape with multiple HR applications and interfaces
- Limited reporting capability due to manual processes
The pressure of managing 14 applications for different HR functions prompted them to consider a transformation program that would align their processes as well as enhance employee experience.
Solution
As the end-to-end program owner of HR modernization at Nokia, TCS was responsible for process redesign, organization change management, solution architecture, implementation, and test management.
As part of this transformation, TCS:
- Streamlined the hiring process to enhance candidate experience, grow the talent pool, and drive internal mobility with the implementation of an Oracle recruitment module
- Modernized the onboarding process to reduce the number of clicks required to complete the process, leveraging Oracle-standard functionality
- Created a self-service model that automated and optimized HR capacity
- Provided a consolidated view of the competency and performance evaluation function with the standard Oracle performance management module
- Streamlined the overall HR processes to improve the engagement and management of employees throughout their lifecycle, such as, flexible working options, international relocation, and exit management
- Enabled the compensation team to plan and execute timely compensation cycles
- Implemented digital assistants to automate routine tasks and free up employee time for more value-added tasks.
- Enabled a flexible mass re-organization functionality to manage the upload of bulk data sets using HDL functionality
- Conducted user training sessions to explain the revised and standardized functionality with TCS Crystallus™ framework
- Created reusable data extraction and reconciliation scripts to seamlessly repeat processes for every iteration using TCS Datasure
Benefits
TCS helped Nokia standardize and consolidate their HR business processes across the globe.
Key business benefits include:
- >60% reduction in HR workflow approvals
- >90% reduction in number of clicks for the onboarding process, improving the efficiency and reducing the complexity of the process
- Intuitive, user-friendly interface with a modern look and feel and built-in guidance that supports users without the need for extensive training
- Seamless access across devices enhancing flexibility and accessibility
- Improved reporting capabilities with consolidated and centralized data maintenance
- Reduced IT overheads with system consolidation of 14 different applications and re-design of 115 HR processes to Oracle HCM cloud
- Reduced manual data entry and risk of errors for three key processes, so far, with the self-service model
- Consolidated the disparate competency and performance evaluation system into one system