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Enterprise Solutions
Accelerate Enterprise Digital Transformation for Sustainable Change
Highlights
- E-mobility solutions can help reduce greenhouse gas emissions, lower air pollution, and contribute to a more sustainable and efficient transportation system.
- However, most companies today don’t have a standard digitized platform that will enable the management of charging infrastructure and make them smart, innovative, and efficient.
- To accelerate the adoption of electric vehicles and pave the way for an EV-dominated future, we need smart digital platforms that offer a range of self-service options, thereby ensuring superior customer experience.
In this article
OVERVIEW
By decarbonizing the transport sector, e-mobility holds the key to sustainable transport and successfully fighting climate change, making cities more liveable.
A typical e-mobility ecosystem (see Figure 1) is comprised of EV manufacturers, e-mobility service providers (EMSP), and charging point operators (CPO).
Figure 1: E-mobility ecosystem
Figure 1: E-mobility ecosystem
E-mobility solutions bring together the critical infrastructure and intelligent systems required to power the future of transportation—including charging networks, advanced battery technologies, and digital platforms that optimize the performance and management of electric vehicle (EV) fleets.
At the core of this ecosystem is a robust, subscription-driven platform that seamlessly integrates the e-mobility portal, CRM, and ERP with a dynamic subscription billing engine, payment gateway, and third-party tax systems. This servitized model not only simplifies the customer onboarding journey but also enables flexible, scalable, and recurring revenue streams for operators. By shifting from traditional ownership to a subscription-first approach, businesses gain the agility to adapt to user demand, deliver continuous value, and efficiently manage CPO (Charge Point Operator) assets and associated services—all within a single, unified solution.
CHALLENGES
All Ev-automobile companies need a standard digitized platform that will enable the management of charging infrastructures and make them smart, innovative, and efficient
The absence of such a platform results in each enterprise opting for a highly customized solution that is hard to maintain and upgrade.
Since rules and regulations in the EV industry are changing rapidly, companies need a layer that can quickly adapt to changes and provide integration between the subscription engine and charge point management system (CPMS).
Moreover, there is no unified, omnichannel, mobile application for EV charging. Every service provider has its own mobile application and there is an immediate need for a centralized application that can handle charging at any of the charging station without the hassle of switching applications. Additionally, regular maintenance is necessary to keep EV charging stations operational and safe, but maintenance as a service for EV charging stations (servitization) is complex and challenging. Moreover, there are geographic differences with payments, billing, taxation, and product bundling that need constant attention.
APPROACH
To prepare for an EV-dominated future will require organization to deploy smart digital platforms with customer experience at their core.
To transform an enterprise’s business model into a scalable, subscription-based business model would require implementing of a third-party SaaS based billing application.
A comprehensive e-mobility solution would offer charging stations for home and public usage along with management software for efficient charging network operation. It will serve as a one-stop-shop for end users to manage subscriptions that enable their operation of charging stations. The solution will help the user to navigate the active subscription, provision to buy a new subscription, renew subscription, create payment method, modify charging station, site, and subscriptions, and send automated alerts and notifications to customers.
The offering should allow for both AC as well as DC charging infrastructure, connected services, digital charging software and services (driver, station, depot, enterprise, and fleets), smart charging and fleet management, and managed charging operations for fleets.
To ensure a successful transformation, companies must:
- Design and implement the right subscription management and billing functionality
- Enhance the portal to allow customers to view products, purchase, and manage their EV assets and subscriptions online
- Integrate to a payment gateway using custom code
- Design and implement a flexible product catalog to support current and future products
- Develop interfaces to ERP for financial reporting and revenue recognition
THE WAY FORWARD
With the right approach, companies will be able to provide a complete electric vehicle charging infrastructure solution.
The new infrastructure discussed above will help shape the EV charging market with innovative charging technology solutions powering fleets, public, and residential markets globally.
The right mobility solution can help enterprises:
- Provide visibility to their end-customer and deliver a convenient path for enhanced marketing and support.
- Resolve critical issue of renewal revenue loss due to lack of end customer visibility, notifications and lack of renewal purchases through distribution channel.
- Solve an important issue of revenue recognition, i.e., managing the start of revenue recognition and recognizing revenue based on either end-customer’s registration date or a fixed period after the sale.
- Provide a new channel to their EV end-customer for new products and pricing by measuring customer acceptance and purchases through portal.
- Enhance their order-to-cash flow providing near immediate cash in the bank versus net 30 or 60 based on PO purchases.
- Report real-time views to their e-mobility business, customers, and financial stakeholders.
An inappropriate solution can negatively impact enterprises with loss of market share, impact on revenue, reputation and customer satisfaction. And no action will also limit customer engagement and long-term value creation and reduce the overall competitiveness as customers increasingly expect service-oriented experience.
