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Customer Success story - Damen
Services
IoT and Digital Engineering
Bringing Together IoT and Digital Engineering to Create Rich Experiences
Highlights
- Enterprises face significant challenges in a competitive environment characterized by product commoditization, evolving customer demands, shrinking profit margins, and the necessity of upholding their market leadership.
- Enterprises are shifting to connected products and servitization, which is completely transforming their business models and customer engagement strategies.
- TCS's servitization offering, which encompasses IoT platforms, frameworks, and applications, enables enterprises to foster innovation through the seamless integration of products and services in a sustainable way.
Overview
The paradigm shift from product creation to service delivery is propelled by interconnected products.
This trend is driven by ever-increasing customer expectations for personalized interactions, proactive assistance, and seamless digital experiences, all underpinned by a network of connected service ecosystems.
Organizations find themselves at a pivotal moment. Many operate in a highly competitive landscape characterized by product commoditization and diminishing profit margins. They acknowledge the need to enhance customer revenue and provide greater value with every engagement. In this context, enterprises have explored service offerings to generate additional customer value, create new revenue streams, and improve operational efficiency.
The conveniences of product interconnectivity, complex data management, the Internet of Things (IoT), and cloud platform-powered data storage and analytics have drawn organizations to offer innovative services that were previously unattainable. As a business strategy, servitization enables manufacturers to enhance value by incorporating services into their offerings or transitioning from a product-centric transaction model to a subscription-based service model.
The transformation of the business model to a product-as-a-service through IoT has a comprehensive impact on the entire organization, encompassing strategy, processes, personnel, and technology. Despite the considerable advancement of servitization, businesses remain hesitant to respond to market demands owing to insufficient knowledge, technology, and confidence. Consequently, they seek partnerships with technology firms to develop platform-driven collaborative ecosystems that serve as facilitators of servitization.
Services
TCS offers unique capabilities and services to help enterprises in their digital transformation using connected products, platforms, and servitization.
TCS possesses robust IoT platform knowledge, reusable frameworks, accelerators, a repository of use cases, and extensive experience, all of which can facilitate the digital transformation process for enterprise-connected products and services. TCS can assist in developing and deploying scalable, reliable, and secure IoT hyperscaler solutions for various industries, ensuring comprehensive coverage, high quality, and competitive pricing. This support fosters a unified, efficient, and outstanding servitization model that generates extended value for businesses.
The services cover:
- Transformation from functionality-based to outcome-based solutions
- Development of an IoT foundational platform to unify technological and business components
- Facilitating proactive maintenance, remote monitoring, and predictive analytics
- Proactive management of the field workforce
- Establish a remote operations centre (command centre) to ensure comprehensive visibility across various locations throughout the organization
- Adherence to the tenets of circular economy and sustainability through an emphasis on resource efficiency, product and component recycling, and reuse
The progression of the servitization journey is facilitated by the TCS suite of accelerators bank, as outlined below.
- Servitization framework: Functional and technical transformation roadmap with industry-specific use cases.
- Predictive maintenance framework: Pre-built AI and ML algorithms with visualization skeletons to jumpstart the implementations.
- Operation technology (OT) cyber secure framework: Enhance cyber resilience of industrial and IoT environments to accelerate business outcomes.
- IoT common framework: Information model to connect digital intelligence to physical objects to create exponential value.
- TCS Digifleet™: Suite of solutions focused on providing real-time actionable insights for assets on the move.
- TCS image and video analytics toolkit: Valuable insights and business opportunities hidden in unstructured video and image data.
Benefits
Create as-a-service models that generate recurring revenue, maximize customer value, and improve customer interactions.
- Facilitation of servitization journey - TCS consulting, along with maturity assessments, rapid prototyping, architecture design, and expertise in industrial IoT, offers businesses the opportunity to leverage fully connected products. This can lead to significant financial benefits, enhanced customer experiences, lower servicing costs, and expedited research and development processes. This offering has helped our clients to transition from one-time product sales to subscription-based plans which generates recurring revenue streams for many years.
- Gain a competitive edge - TCS’ extensive experience enables its clients to rapidly test new service offerings and as-a-service models, allowing them to distinguish their products and equipment while improving customer satisfaction. Furthermore, TCS can strengthen their core assets with additional services, safeguarding their businesses against potential disruptions from emerging aggressive competitors.
- Improved adaptability - TCS assists in establishing a fundamental hyperscaler platform that allows for rapid adjustments to evolving market conditions and customer requirements, thereby enabling organizations to swiftly seize market opportunities and accelerate the creation of new products and services.
- Enablement of connected services ecosystem - Strategic alliances formed by TCS throughout the complete technology stack can facilitate the establishment of an interconnected ecosystem across the entire value chain, fostering seamless collaboration to create value. Strengthened partnerships contribute to greater operational efficiency regarding both time and cost, thereby enhancing overall financial performance.
RS Components cements its partnership with TCS for a technology and purpose-driven future
Customer Success story – RS components
The TCS advantage
TCS has the depth and spread of offerings and services to be your strategic partner.
TCS possesses a repository of solution accelerators and extensive industry expertise in servitization, which empowers the company to assist clients in reimagining their business models to perceive products as services. Coupled with its technological platform and skilled workforce, TCS has established a unique position in promoting growth and transformation for its customers, thereby supporting them in realizing their strategic objectives.
Proven accelerators - Methodologies and reference frameworks for digital twin, IoT platform, AI/ML advancements assist our clients in swiftly achieving connected and sustainable products and services, thereby facilitating green servitization.
Strategic partnerships - Flexible partnerships across all layers of IoT and digital engineering stack with leading hardware, software, and cloud platform providers.
Rich domain and engineering experience - Capabillty and experience drawn from connected platforms, analytics and insights projects for hundreds of customers across industries.
Market leader in IoT and digital engineering services - Recognized as a leader in delivering connected services at scale by leading market analysts.
Wide network of centres of excellence - Clients can leverage our innovation centers and labs and our extensive knowledge in IoT and various domains to experiment, innovate, and introduce connected products and platforms in their industries.
