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Tata Consultancy Services helps clients create future-ready, AI-powered digital workplaces that elevate employee experience, boost productivity, and enable sustainable business outcomes.
NEW YORK | MUMBAI, November 11, 2025: Tata Consultancy Services (TCS) was named a Leader in Everest Group’s PEAK Matrix® for Digital Workplace Services – Global, 2025. In an assessment of 29 digital workplace services providers, TCS was placed highest in the Leaders category for its Vision, Capability and Market Impact.
Cited as key strengths in the report were TCS’ product-led operating model powered by IP such as TCS Cognix™, applied AI use cases including service desk automation and contextual copilots, vertical-specific delivery through its centralized Center of Excellence (CoE), and a robust partner ecosystem across workplace technologies.
"We see AI as a strategic enabler of human potential. Our digital workplace vision integrates AI into every experience touchpoint — enabling proactive support, personalized journeys, and data-driven decision-making at scale,” said Krishna Mohan, Global Head, Cloud Business Unit, TCS. “This recognition reaffirms our leadership in delivering intelligent, AI-powered experiences that drive measurable business and employee outcomes.”
TCS is committed to ensuring workplaces are built on a stable, secure, and AI-ready technology foundation that makes it possible for enterprises to scale and adapt in today's fast paced world. Its vision is for this technology foundation to converge around an AI core that "lights up at the right moments" – guiding users, empowering teams, and anticipating needs with precision.
TCS’ Digital Workplace Services are structured around a Value Delivery model that emphasizes creating meaningful and sustainable value for all stakeholders. It is built on three key dimensions:
1. Foundational excellence: TCS lays the groundwork for a future-ready digital workplace by eliminating technology debt through structured assessments and modern unified endpoint management. This creates a frictionless, AI-ready foundation that supports scalable automation and minimizes downtime. Leveraging advanced AIOps capabilities, TCS enables proactive IT operations with real-time visibility and intelligent issue resolution. Comprehensive AI readiness evaluations and architectural redesigns further reduce implementation risks, ensuring enterprises are well-prepared to adopt and scale AI initiatives confidently.
2. Intelligence Fabric: This contextual AI layer is powered by TCS' enterprise-grade GenAI orchestration platform, TCS AI WisdomNext™, which integrates multiple large language models (LLMs) with robust governance, policy guardrails, and cost controls. It also supports emerging Agentic AI frameworks, offering a wide spectrum of pre-built agents across business and IT functions. Rapid prototyping enables intelligent automation for IT service desks and personalized recommendations for employees.
3. Experience engine: This modular, flexible system provides an outcome-driven approach to personalized journeys, smarter adoption strategies, and experience-level agreements (XLAs) that tie technology investments to actual, measurable value for all stakeholders. It enables users to tailor their workplace experience based on individual preferences and business priorities.
Additionally, TCS helps companies to redesign workplace rituals by using its readiness, provision, illustration and deployment framework for Microsoft 365 Copilot or Google Gemini by identifying domain use cases and business solutions to accelerate the integration of GenAI into enterprise workflows.
TCS seeks to redefine the outcomes that digital workplaces of tomorrow must deliver, including partnering with customers to eliminate their technology debt in three months, building an AI-ready, future-proof foundation in 6 months, and identifying and solving 25 high-impact problems within 12 months while freeing up resources for innovation and strategic priorities.
Prabhneet Kaur, Practice Director, Everest Group, said, “TCS’ outcome-centric approach to workplace transformation, powered by its extensive talent pool, robust solutions such as TCS Cognix™, and its strong emphasis on a product-led service delivery model to enhance customer experience has helped it to sustain a strong market position. Its continued investments in enterprise-tailored AI use cases and vertical contextualization further reinforce its position as a Leader in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2025 – Global. Enterprise clients have also praised TCS for offering innovative pricing models, while maintaining competitive rates.”
Disclaimer: Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group: Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.