Lenders must transform digitally to survive in today’s rapidly evolving competitive market by addressing customer expectations, discusses Karthik Kumar, Global Head Mortgage Practice, TCS and leading lending technologist specialist.
Digital-driven change is rapidly transforming industries across the board, revolutionising how we sell and consume products and services. Reimagining lending businesses and giving impetus to digital strategy by making it more focused, engaging and of course profitable can be accomplished through 5 key tech trends, he says.
Kumar elaborates these 5 steps to transformation which include putting customers at the centre of digital transformation; Machine First Delivery Model (MFDMTM); transforming your LOS with microservices, at your pace, your way; how to prepare for constant change; and the need for speed: The core of customer service. The article also covers TCS leadership position in the lending technology landscape and mentions recognition received from leading analyst firms.
Read complete article here: https://www.rfigroup.com/australian-banking-and-finance/news/5-top-tech-trends-transforming-digital-lending