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Insights for Multi-Service Operators (MSOs)

 

Multi-Service Operators (MSOs) have found a new bright revenue engine in the SMB segment, with cable outpacing telecom companies. By adopting technologies like cloud and social media platforms, MSOs are transforming the way people and businesses use television, content and the Internet. While Pay-TV is slowly losing subscribers, digital phone has emerged as a large cable business segment.

Thus, cable MSOs are presented with significant opportunities and challenges by converging communications and media industries.

We, at TCS, address your requirements across business architecture, operating model, customer relationship management (CRM), content supply chain, advertising sales and digital strategies (OTT, social media, multi-screen). We work with you to provide a best-in-class solution and define the implementation plan for your organization, using our best practices and synergies. We are backed by domain expertise gained from working with some of the leading MSOs, telecommunications companies that enables us to provide innovative technology solutions.

Solution Benefits

Our solution brings you the following benefits:

  • A focus on agility in delivering solutions that drives customer success
  • High satisfaction levels with streamlined processes, automation and technology convergence
  • Reduced operational costs with the elimination of manual processes and multiple approval chains
  • Improved customer experience, leading to an increase in customer loyalty

The TCS Advantage

A long-term strategic partnership with TCS offers you valuable insights and helps you maximize opportunities and react faster to market demands. You also stand to gain from the following:

  • An innovation ecosystem for the cable MSO industry, which provides on-demand access to innovative solutions, built on emerging technologies
  • Strong alliances and partnerships with leading product vendors and technology providers that help us offer technologically-advanced solutions
  • Delivery excellence, ensured through ready-to-access frameworks and solution accelerators
  • Global reach and broad services portfolio, supported by our collaborative model of value creation, multi-technology expertise and experience