NWC taps TCS to integrate Saudi water supply system
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The National Water Company (NWC), a Saudi joint stock company wholly owned by the government, was established in 2008 to provide water and wastewater treatment services in four major cities of Saudi Arabia—Riyadh, Jeddah, Makkah, and Taif. The rest of the kingdom was serviced by 13 directorates reporting directly to the ministry of water and agriculture. This was sought to be consolidated and NWC was given the transformational task of integrating all the directorates and the four city-based units into six clusters for all matters functional, legal, and administrative, all within a short span of 18 months. A large-scale program called One-NWC was launched.
NWC formed a strategic transformation partnership with TCS to roll out ERP across all clusters, seeking a digital solution to address the following challenges:
TCS evaluated ERP platform’s standard functionalities and best practices and designed and implemented a comprehensive solution suite to meet NWC’s requirements. TCS followed a theme-based agile business transformation roadmap in two phases—the first to standardize the core systems and the second to integrate the clusters. Among the critical solutions were:
Enhanced reporting capabilities meant greater control and traceability. NWC could now lower maintenance costs, shrink technical gaps, and augment effectiveness and efficiency by automating business processes.
With TCS as partner, NWC executed a successful transformation project with substantial business benefits.
TCS completed the cluster integration in 18 months, within the strict timeline of the One-NWC program. The tight integration of payments with finance reconciliation led to accurate reporting and enhanced HR data analysis. Enhanced reporting capabilities meant greater control and traceability. NWC could now lower maintenance costs, shrink technical gaps, and augment effectiveness and efficiency by automating business processes. Empirically, some of the stand-out gains achieved, though not exhaustive, were:
42% increase in supplier work completions per month
50% reduction in supply chain management and HR non-desirable customizations in nine months
Cycle time reduction in onboarding a supplier from five days to less than 24 hours
Cycle time for updating supplier details reduced from 48 hours to less than 15 minutes