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Warranty Management


In the current business environment manufacturing companies need to ensure efficient and seamless warranty processing that validate and approve claims against multiple warranties, return of appropriate parts, and processing of payments and credits. This is paramount to customer and channel satisfaction. There is a need to manage complex warranty chains involving multiple suppliers and customers with better cost predictability and control. 


TCS considers warranty management as a key component of the enterprise quality hub. Therefore, we provide you with vital inputs to drive product and service quality management. Our holistic solution focuses on transactional execution and continuous process improvement. It is a comprehensive, process-driven solution that will help manage the complete warranty lifecycle across the entire service chain.

We bring value to the engagement with our solution accelarators that include the following:

  • Siebel Implementation Frameworks
  • Warranty Operations Process Reference (WOPR™) model
  • Established Warranty Center of Excellence (CoE)