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Avis Budget Group partners with TCS for its Quality Assurance Program

In this video, Gary Donelly, Director of Application Development, Avis Budget Group talks about how TCS’ testing expertise and holistic quality assurance approach and thought leadership helped them achieve better business results and increased customer satisfaction.    

Avis Budget Group (ABG) are one of the biggest car rental companies in the world and have two of the largest brands: Avis and Budget.

Avis Budget group’s relationship with TCS started in December 2012 when they were looking for a partner who had the ability to demonstrate testing expertise and forward thinking particularly around e-commerce testing and the ability to help them automate their testing process.

TCS was chosen as a partner of choice because of their depth of domain knowledge both in the applications that ABG uses and also the experience they have in the travel industry.

Experience Results
Gary highlights that, with TCS’ help in building a solution to check out the rental cars on a tablet, ABG was able to improve the speed to train new staff and reduce the queuing times for their customers, which had a direct impact on their customer satisfaction.

He also talks about another area in which TCS contributed immensely, which was in the testing of the wizard one source project which involved simplifying a complex legacy mainframe application. TCS ran 10,000 regression tests not once but twice, which ensured all the applications ran with minimal issues on the go-live date.

Experience Partnership
Gary notes that TCS has always been a valued partner of ABG for the past 3 years and that they have shown a very high level of integrity through the dedication and commitment of the employees. He goes on to say TCS has been a trusted partner for ABG and would recommend to other clients and customers as well.

Experience Leadership
One of the big advantages of TCS' innovation, Gary observes, has been the ability to take previously long manual processes in the testing domain and simplifying them  through their industry knowledge, their innovation and their tools and techniques - a testament to this, is reduction of a 36 hour long regression test to just one hour.

“TCS can be relied upon to deliver certainty – if you need an outcome they will work hard to ensure they achieve that outcome – whether that be time, quality, commitments, they get there with you”, concludes Gary.