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Transitioning Chrysler’s Warranty System to an SLA Model

As part of a global recovery and transformation plan, Chrysler enlisted TCS to assume the ownership of its warranty systems and help make the transition to a Service Level Agreement (SLA) model that covered system enhancements and ongoing maintenance. This new SLA model sped up the processing of warranty claims and allowed Chrysler to surpass competitors by introducing the first lifetime power train warranty for most of its.



Hear directly from Jan Bertsch, former Vice President and CIO of Chrysler, about the certainty Chrysler has experienced having partnered with TCS.