AIC of India Accelerates Service Delivery

Challenge

AIC needed a robust IT solution for seamless service delivery across India.

With 17 regional offices across the country, Agriculture Insurance Company of India Ltd (AIC) is committed to providing the best of services to over 24 million farmers and stakeholders (banks, co-operatives, micro-insurance agents) across the country. AIC felt the need for a robust setup backed by an integrated IT environment with streamlined business processes and automated functions, to ensure maximum outreach of its crop insurance schemes. The company decided to collaborate with TCS BaNCS to drive business agility and ensure service delivery in the remotest of locations.

Solution

TCS BaNCS implements core insurance modules, helps AIC increase farmer enrollment by 126%.

Backed by TCSBaNCS’ strong domain expertise and implementation roadmap, TCS BaNCS for Insurance was chosen for AIC’s IT transformation initiative – Project Annapoorna. The solution included:

• Value-added satellite services such as payment and SME gateways, a call center, CCIL platform, STP gateway, email

• High-speed MPLS network with state-of-the-art firewalls and intrusion detection/prevention systems that ensure high performance connectivity and business-as-usual during downtime

• An interactive, user-friendly online portal for customers to choose different crop insurance e-services anytime, anywhere.

• An IT Helpdesk for monitoring and problem resolution

• Core insurance modules such as business partner maintenance, policy issuance, policy servicing, claims, reinsurance

Won ’Best Policy Administration’ Award at Model Insurer Asia 2013, instituted by a leading financial analyst firm