Proximus Achieves Seamless Collaboration with Smart Automation

Industry

Communications, Media and Information Services

Highlights

Proximus, a telecommunications major in Belgium, wanted to enable smart automation for synergized cost settlement.
To counter cost leakage and data quality issues, the company wanted to streamline operations and enhance employee productivity.
TCS implemented a scalable, end-to-end solution that helped Proximus create a seamless digital workspace in a multi-partner setting.

Overview

Proximus wanted to streamline its cost settlement process to minimize spend leakage.

Proximus, a leading telecommunications company in Belgium, wanted to create a digital workspace for increased productivity and seamless collaboration and coordination with its partners. To minimize the dependence on manual coordination in multi-partner projects, Proximus wanted to automate their cost settlement process.

TCS’ solution allowed for seamless integration of Proximus’ cost settlement process, addressing architectural and data quality challenges, and maximizing the advantages within their telecommunications planning, engineering, and construction (PEC) processes.

Due to TCS’ long-standing strategic partnership with the client, our expertise in the planning, engineering, and construction (PEC) domain, and proven experience in IT transformation, Proximus chose TCS as its partner in this strategic initiative.

Challenge

Proximus wanted to stop expense overspill resulting from the settlement of costs in a multi-partner ecosystem.

The company’s existing planning, engineering, and construction (PEC) network infrastructure could not accommodate the higher volumes of data needed for multi-partner projects. The various tools involved in the legacy PEC process created a complex landscape, especially in a collaborative setup. With multiple partners onboard, dividing costs across organizations required immense collation and calculation across categories. Manually loading this data onto the PEC infrastructure led to full-time equivalent (FTE) loss and data quality issues.

TCS’ smart automation solution and integration for synergized cost calculation enabled Proximus to modernize downstream processes with accurate financial data.

Excellent implementation by TCS with a perfect blend of contextual knowledge, technical expertise, and agility.

Bernard Raquet
Director, Network IT, Proximus

Solution

TCS enabled smart automation, mitigating data quality issues.

Proximus wanted an end-to-end solution that can be scaled to facilitate collaboration and integration with synergized platforms across Belgium.

This became a major challenge as it required working with an external cost settlement tool and comprehending the language of the external platforms.

TCS designed a facade layer architecture to effectively translate the data from the external platforms which support seamless scalability, enabling data collaboration. TCS introduced smart automation to efficiently identify any data quality issues during the data load process and automatically rectify or suggest possible methods of correction. This not only reduced manual workload, but also elevated the quality of their reporting outcomes.

The solution led to a remarkable enhancement in the quality of data, and generation of customized reports specifically for the finance team. These output files were seamlessly integrated into the project executive system (PXS) finance systems, effectively mitigating the issue of cost leakage.

Outcome

Automation and smart design have ensured seamless digitalization of synergized financial processes at Proximus.

TCS’ solution ensured that:

With automation in place, growth in productivity of the employees increased by >50%
With efficient data quality handling using smart automation, errors came down by >90%
Proximus had full visibility of the synergized orders and costs

Contact

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Proximus gains seamless collaboration with smart automation

Industry

Highlights

On this page

Overview

Challenge

Solution

Outcome

Transformation starts here

Find out more

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Industry

Highlights

On this page

Overview

Challenge

Solution

Outcome

Related reading

Transformation starts here

Find out more

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