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Robotic Process Automation for Telecom Carriers: The Next Wave of BPM Evolution

Nirmalya Shome

Domain Consultant, Communications, Media & Technology, TCS

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RPA solutions will enable telcos to improve workforce productivity and save cost 

Deploy RPA across OSS and BSS applications to:

  • Automate back-end activities such as data entry, validation, and reconciliation
  • Streamline customer support, ticket management, call handling, and so on
  • Cross-sell and up-sell through assisted calls with intelligent automation

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