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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
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      TCS is here to make a difference through technology.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      01 Apr 2025 TCS Unveils the TCS Digital Twindex Report for Future-Ready Manufacturing
      View all
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      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
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    TCS Worldwide
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    • Enterprise Solutions
    • Case Study

    Lexmark transforms its digital core with SAP S/4HANA

     

    The company enhanced the user experience by migrating legacy ERP systems to cloud-based SAP S/4HANA

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    Highlights

    • Lexmark wanted to simplify its business processes, elevate the user experience, and enhance international trade capabilities while rationalizing infrastructure costs. 
    • The company partnered with TCS to modernize its legacy enterprise resource planning systems with SAP S/4HANA. 
    • By implementing SAP S/4HANA, Lexmark was able to simplify its business processes quickly, enhance the user experience, and reduce its total cost of ownership. 

    On this page

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    Challenge Solution Benefits What the client says

    Challenge

    Lexmark wanted to modernize its ERP systems to fuel innovation and enrich the user experience.

    A global leader in cloud-enabled imaging and IoT technologies, Lexmark is focused on continuous innovation to deliver an exceptional user experience. To meet its goals, Lexmark needed to streamline its existing business processes that were complex and time-consuming. The company wanted to modernize its legacy enterprise resource planning (ERP) systems that were creating a large technology debt, slowing processes, and impacting the user experience. In doing so, it hoped to enhance its international trade capabilities and rationalize infrastructure and licensing costs.

    Lexmark turned to its long-standing partner TCS for this ERP transformation.
     

    Solution

    TCS helped Lexmark migrate to SAP S/4HANA with minimal disruption to the business and in record time.

    TCS created a robust migration plan to enable an in-place conversion from Lexmark’s on-premise legacy SAP ERP systems to cloud-based S/4HANA. The solution we provided leveraged applications already built into the legacy systems, making the migration a natural progression for Lexmark.  

    We drew on our deep contextual knowledge of Lexmark’s IT architecture and our proven iterative delivery methodology perfected over numerous S/4 implementations to provide a fit-for-purpose solution.

    Our agile implementation of SAP S/4HANA allowed for continuous solution validation and iterative design. It gave Lexmark the option to assess more than 2,000 Fiori apps—all of which were supported by the new system—to choose those best-suited for its business. Meanwhile, the iterative approach allowed us to quickly innovate and refine the systems to meet Lexmark’s needs, even as it enabled the company to visualize the value from the investment.

    TCS and Lexmark worked as one team to ensure a seamless migration. We completed the migration in record time—over a weekend—with minimal disruption to the business. 
     

    Benefits

    Lexmark elevates its intensely customer-focused value proposition with an enhanced user experience and operational efficiencies.

    With a robust digital core powered by SAP S/4HANA and future-ready systems, Lexmark could now focus on continuous innovation to deliver on its promise to customers. Some of the key benefits for Lexmark from the engagement are:

    • Enhanced user experience with streamlined business processes and intuitive systems
    • Reduced total cost of ownership of IT infrastructure
    • Large-scale process re-engineering with new Fiori apps
    • Simplified invoice and purchase order (PO) matching process, with the steps involved reduced from 18 to four
    • 50% improvement in re-processing of bank statements
       

    Tangible value

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    57%

    BETTER PLANNING

    Higher efficiency in daily material requirements planning

    55%

    FASTER PROCESSING

    Faster receipt processing for accounts payable specialists

    47%

    MORE EFFECTIVENESS

    Greater effectiveness in collections processing

    What the client says

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    With this latest SAP S/4HANA project, TCS once again brought its technical leadership to successfully complete a hugely complex conversion and financial migration—on time and on budget. With this new foundation now in place, Lexmark can continue the next phase of our SAP modernization roadmap to deliver continuous innovations.

    Yves Gautier

    Director Enterprise Business Solutions, Lexmark

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