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    TCS is here to make a difference through technology.

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      We deliver excellence and create value for customers and communities.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
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      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
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      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
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    What we do
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      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
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      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
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      • Jile™
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    Overview
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    • ignio™
    • TCS iON™
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    • TCS Intelligent Urban Exchange™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
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      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
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  • India expand here
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    • Peru
    • Uruguay
    • USA
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  • Europe and UK expand here
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  • Newsroom
    • Overview Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
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      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
    • Management Commentary
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      • Download TCS Data Sheet
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    TCS Worldwide
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    • Enterprise Solutions
    • Case Study

    Xerox transforms customer experience with Oracle Commerce Cloud

    3 MINS READ

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    Highlights

    • Xerox wanted to provide a personalized experience to its authorized service partners for ordering parts. 
    • Working with TCS, the company transformed its legacy home-grown portal to enhance the shopping experience for partners. 
    • Xerox provided a simplified and intuitive parts ordering experience to its authorized service partners with increased visibility into pricing, higher order fulfilment, and faster ordering time.

    In this article

    Challenge inpage
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    Challenge Solution Benefits What the client says

    Challenge

    Xerox wanted to offer its authorized service partners (ASPs) for ordering parts a personalized, best-in-class e-commerce experience.

    Lack of automation in its legacy platform resulted in significant inefficiencies, such as increased order cycle and stock availability issues, impacting the overall customer experience.

    It became imperative for Xerox to enhance the customer experience for its authorized service partners with a single platform to search, order, and track parts, complete with price visibility and discounts.
     

    Together with TCS, Xerox built an intuitive, modern cloud e-commerce portal to help authorized service partners order parts easily.


     

    Solution

    Building an intelligent, real-time commerce solution to transform the buying experience for partners. 

    Xerox wanted to embark on a digital transformation journey to provide superior customer experiences. 

    To achieve this, the company wanted a unified and organization-wide self-service e-commerce platform for its ASPs that would enable them to order parts easily.

    TCS successfully partnered with the Xerox architecture and delivery teams to implement the Oracle Commerce Cloud platform’s order capture capabilities in a timely manner, helping the company to meet its business objectives. 

    Some of the key features of the platform are: 

    • Guided search capability with visibility into related or substitute parts. It uses Oracle Commerce Cloud and the Oracle CPQ Cloud technology stack and is integrated with the company’s ERP application.

    • Real-time pricing and inventory availability, along with partner discounts and various payment options.

    • Timely notification of order status and fulfillment.

    • End-to-end self-service capability to perform actions without the intervention of service agents. 
       

    Benefits

    Transforming partners’ parts ordering experience with a modern cloud platform.

    With a fully integrated, single sign-on self-service platform for ordering parts, Xerox could realize the following advantages: 

    • Reduction in order placement calls 

    • Increased customer experience and satisfaction 

    • Easy navigation with guided search capability ensuring relevant search results 

    • Real-time order tracking 
       

    What the client says

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    TCS provided Xerox valuable support to enable a simplified, seamlessly integrated self-service commerce experience for our partners, opening the door for other opportunities to leverage the Oracle Commerce Cloud platform.

    Cynthia Davis-Jones

    VP, XDX Supply Chain Business Services

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