- Overview Press tab for submenu items
TCS is here to make a difference through technology.
Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
-
Industries
-
Services
-
Products and Platforms
- Overview Press tab for submenu items
We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
-
About Us
-
Research & Innovation
-
Our Brand
- Overview Press tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview Press tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
-
News alerts
-
Analyst recognition
-
Events
-
Media kit
- Overview Press tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
Industry
Travel and Logistics
This will open an overlay
Data and AI in Travel Industry for a Memorable Passenger Experience
TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
Related Insights
The Cargotec-Kalmar separation carved out over 250 applications, including ERP systems and IT landscape. Learn how TCS ensured a seamless ERP carveout and business continuity.
Case Studies
21 Apr 2025
From warehouse automation to demand forecasting, explore how AI is reimagining supply chain operations to enhance efficiency and drive sustainable growth.
Article
18 Apr 2025
Learn how technology helps airports manage passenger flow, cutting time spent at key touchpoints like check-in and security, and enhancing the travel experience.
Blog
15 Mar 2025
The COVID-19 crisis accelerated three important challenges for the logistics sector: rising consumer expectations for quality service, distribution companies’ growing impact on the environment, and the emergence of new and innovative logistics players. Logistics companies cannot ignore these issues. Those that master them will gain big competitive advantages.
In our article in Perspectives, we discuss the origins of these fundamental changes and what logistics companies can do to thrive. One of the most important questions they must answer is who owns the customer experience. Is it the logistics company, the retailer, or the goods manufacturer?
In the days when consumers mostly shopped at stores, retailers ruled. But in a world in which online shopping continues to grow, the delivery of products to consumers’ homes has become just as important as the in-store retail experience. That means the stakes go up for logistics companies. A mishandled purchase, damaged package, or delayed delivery? Retailers will hear consumers’ complaints. Sellers of goods will start to select shipping partners based on quality of service, not only price.
We explain three must-dos for all logistics companies:
First, easy-to-use mobile apps and websites. Many of today’s user interfaces make it difficult for consumers to find what they need. Intuitive navigation and fast response times on queries (like delivery status updates) can win consumer loyalty.
Second, performance data shared with business partners. A logistics firm with strong delivery performance can cement relationships with retailers and other business customers if it lets them know about that performance.
Third, rigorous delivery tracking. End customers must be able to track their shipment deliveries on their desired devices and send immediate feedback to the shipping company. The data from these deliveries can help shipping companies identify unproductive drivers, unreliable transportation, and other inefficiencies.
This is a great time for logistics companies to pull ahead of the pack. We invite you to read how this can be done in our Perspectives article.
About the authors
Image of Sowmya Mullur Rajagopalan
Sowmya Mullur Rajagopalan
Sowmya heads Travel and Logistics Americas at TCS. She is responsible for customer relationship, business development and growth, and delivery excellence. With over 29 years of IT industry experience, Sowmya has managed multiple large transformation engagements and has led one of the fastest growing units within TCS. She has played a pivotal role in building trusted and long-term relationships with TCS' customers. Her forte lies in her ability to develop and attract business' most vital resource - its people. Passionate about building 'One Team', Sowmya has organically created some of the most diverse and efficient teams in TCS that have consistently displayed the ability to take risks, think outside the box, and fuel growth and transformation.
Image of Arun Pradeep Surendra Mohan
Arun Pradeep Surendra Mohan
Arun is the industry solution unit head, leading the Travel and Logistics unit for TCS in Europe. In a career spanning 25 years, Arun has extensive experience establishing strategic partnerships and creating significant business value for customers in the travel and logistics industry. He Joined TCS in 1995 and performed various technical and functional roles for banking, insurance, telecom, hi-tech and utility customers in APAC, the US, and Europe. Arun holds an engineering degree, with a specialization in computer science.
Related reading
1/4
Blogs
Banking
Artificial Intelligence
Harnessing the power of AI and ML to keep financial crime at bay
Blog
|
30 Apr 2025
Opens in new tab
2/4
Nirmal Kumar J
Insurance
Cyber Insurance and IoT: Things to Consider for Better Risk Mitigation
Blog
|
23 Apr 2025
Opens in new tab
3/4
Blogs
North America
Changing the Conversation: Sustainability as a Strategy
Blog
|
22 Apr 2025
Opens in new tab
4/4
TCS TAP™
Tail Spend Management: Turn Hidden Cost into Strategic Advantages
Blog
|
21 Apr 2025
Opens in new tab
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2025 TATA Consultancy Services Limited
©2025 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Accessibility Declaration
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
